SupportNinja
SupportNinja
1 001 – 5 000 Қызметкерлер
B2BSaaS
SupportNinja ішкі қызметкерлер санын пропорционалды түрде арттырмай-ақ, өз мүмкіндіктерін кеңейткісі келетін бизнеске икемді аутсорсинг қызметтерін ұсынады. Компанияның қызмет бағыттарына клиенттік тәжірибе, клиенттерге және техникалық қолдау көрсету, контентті модерациялау, деректерді өңдеу, қаржы және бухгалтерлік есеп кіреді. Компания 200-ден астам бизнеске операцияларын жетілдіруге және өсуге ұмтылуына көмектесу үшін бейімделген қызмет көрсетуді жасанды интеллект негізіндегі шешімдермен үйлестіреді. 2015 жылы құрылған SupportNinja B2B және SaaS салаларында жұмыс істейді.

Technical Support Representative II – IoT – Spanish, Italian & English – Remote Romania

Provide remote technical support for SupportNinja’s global IoT customers. Troubleshoot devices, networks, cloud platforms, and connectivity issues across Spanish, Italian, and English support channels.

Сипаттама

  • Deliver first-line technical assistance to customers worldwide
  • Track and answer support tickets through the designated ticketing system
  • Conduct initial troubleshooting and analyze reported issues
  • Refer complex cases to Tier 2 or Engineering teams when necessary
  • Keep customers informed with timely updates aligned with SLA commitments
  • Support Field Service Engineers remotely while they work at customer sites

Талаптар

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP concepts, including TCP/UDP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address whitelisting, and 2.4 GHz versus 5 GHz Wi-Fi bands
  • Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and over-the-air firmware updates
  • Working knowledge of SIM lifecycle processes such as activation, suspension, expiration, ICCID and IMEI validation, roaming, custom APN authentication, and cellular failover or interface-priority configuration
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Familiarity with AWS, Azure, or Google Cloud Platform
  • Knowledge of least-privilege principles, bastion-host remote access, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
  • Basic familiarity with Postman, browser Developer Tools, Wireshark, and observability tools such as Kibana or Groundcover is advantageous
  • Excellent spoken and written communication skills in Spanish, Italian, and English

Артықшылықтар

  • 21 days of annual leave
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • A fun, growth-oriented work experience

Ұқсас жұмыс орындары

Trane Technologies

Senior Executive Assistant, Digital Leadership

Trane Technologies

Support Trane Technologies’ Digital leadership team by coordinating executive schedules, travel, meetings, communications, and procurement. The role covers leaders across the United States and requires on-site work in White Bear Lake, Minnesota, Monday through Thursday.

Ашу
Hewlett Packard Enterprise

Senior Executive Assistant

Hewlett Packard Enterprise

Provide senior administrative support to Hewlett Packard Enterprise executives, including calendar management, presentations, budgets, travel, and coordination across departments.

Ашу
Hewlett Packard Enterprise

Executive Assistant, Dallas Hybrid

Hewlett Packard Enterprise

Support Hewlett Packard Enterprise executives with calendars, presentations, travel, and budgets. Coordinate strategic administrative operations in a hybrid Texas role.

Ашу
GlobeLife

Remote Customer Retention Representative

GlobeLife

Help Globe Life policyholders keep their coverage and restore lapsed life insurance policies in this remote customer retention role. Handle inbound and outbound calls, discuss coverage and payment options, document outcomes, and meet retention targets.

Ашу
Bundesverbraucherhilfe e.V.

Editor-in-Chief, Federal Consumer Bulletin (Volunteer)

Bundesverbraucherhilfe e.V.

Lead the volunteer editorial team behind Bundesverbraucherhilfe’s daily consumer news bulletin. Oversee journalistic standards, editorial independence, coverage, and team development.

Ашу
Our National Conversation (ONC)

Remote Editorial Lead Intern (California)

Our National Conversation (ONC)
51 – 200 Қызметкерлер
B2CКоммерциялық емесМедиа

Lead writers, publication schedules, and editorial standards as an intern with Our National Conversation. Support its mission to reduce partisanship and promote solutions through youth-driven media.

Ашу
CB Talents Academy

Dutch-Speaking Customer Support Specialist (Remote, Portugal)

CB Talents Academy
1 – 10 Қызметкерлер
Білім беру

Support users of a global online payment platform in Dutch, handling payment questions, collections, assistance for vulnerable customers, and account administration remotely from Portugal.

Ашу
I

Senior Engineering Manager, Risk Engineering

Imprint
201 – 500 Қызметкерлер
КонсалтингҚаржыМаркетинг

Lead backend teams responsible for real-time payment authorization, fraud decisions, and underwriting at Imprint, an embedded payments and credit platform.

Ашу
Martin & Company

Director of P&C Insurance Consulting

Martin & Company

Lead client-facing property and casualty insurance consulting engagements at Martin & Company, a technology-enabled insurance advisory firm. Shape project scope, protect delivery quality, grow client accounts, and mentor consultants.

Ашу