NORDICA
NORDICA
NORDICA oferă soluții analitice și tehnologice companiilor care au nevoie să gestioneze, să interpreteze și să raporteze informații corporative. Activitatea sa acoperă raportarea de reglementare, business intelligence, managementul performanței corporative, pregătirea datelor și analiza avansată. Compania îmbină consultanța cu integrarea sistemelor și implementări personalizate în domeniile bancar, al asigurărilor, comerțului cu amănuntul, produselor farmaceutice și lanțurilor de aprovizionare. Echipa multidisciplinară NORDICA lucrează la proiecte de date și tehnologie menite să susțină rezultate de afaceri măsurabile.

Systems Support Analyst – Hybrid, Brazil

Support customers of a Brazilian analytics solutions company by resolving ERP tickets and providing technical assistance for corporate systems.

Descriere

  • Call customers to support the company’s systems.
  • Log and resolve technical support tickets, prioritizing them by severity and urgency.
  • Manage tickets from creation through resolution and closure.
  • Provide specialized support for company systems and services to help maintain their operation and availability.
  • Address customer requests efficiently in line with operational and technical procedures.
  • Investigate and resolve system incidents to support a positive customer experience.
  • Create and maintain procedures, documentation, and user and support manuals.
  • Build strong customer relationships and provide quality support tailored to their needs.
  • Identify ways to improve customer service and support processes.

Cerințe

  • Bachelor’s degree in Systems Analysis, Computer Engineering, Data Processing, or a related discipline.
  • Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
  • Knowledge of SQL databases.
  • Experience supporting customers who use ERP systems.
  • Knowledge of financial, tax, and accounting processes.
  • Experience in the insurance sector.
  • Experience delivering customer service and technical support for corporate systems.

Beneficii

  • Flexible meal and food allowance card
  • Transportation allowance when needed
  • On-site parking
  • Medical insurance with private-room accommodation
  • Life insurance
  • Discounts and partnerships with educational and language institutions
  • Daycare assistance

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