Remote Marketing Intern (University Student)
PRIME AGENCY M&MSupport social media, branding and event campaigns at Berlin boutique agency PRIME AGENCY M&M while gaining practical experience alongside university studies.
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NORDICA delivers analytical and technology solutions for businesses that need to manage, interpret, and report on corporate information. Its work spans regulatory reporting, business intelligence, corporate performance management, data preparation, and advanced analytics. The company combines consulting with system integration and tailored implementations across banking, insurance, retail, pharmaceuticals, and supply chains. NORDICA’s multidisciplinary team works on data and technology projects intended to support measurable business outcomes.
Systems Support Analyst – Hybrid, Brazil
Support customers of a Brazilian analytics solutions company by resolving ERP tickets and providing technical assistance for corporate systems.
Apraksts
- Call customers to support the company’s systems.
- Log and resolve technical support tickets, prioritizing them by severity and urgency.
- Manage tickets from creation through resolution and closure.
- Provide specialized support for company systems and services to help maintain their operation and availability.
- Address customer requests efficiently in line with operational and technical procedures.
- Investigate and resolve system incidents to support a positive customer experience.
- Create and maintain procedures, documentation, and user and support manuals.
- Build strong customer relationships and provide quality support tailored to their needs.
- Identify ways to improve customer service and support processes.
Prasības
- Bachelor’s degree in Systems Analysis, Computer Engineering, Data Processing, or a related discipline.
- Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
- Knowledge of SQL databases.
- Experience supporting customers who use ERP systems.
- Knowledge of financial, tax, and accounting processes.
- Experience in the insurance sector.
- Experience delivering customer service and technical support for corporate systems.
Priekšrocības
- Flexible meal and food allowance card
- Transportation allowance when needed
- On-site parking
- Medical insurance with private-room accommodation
- Life insurance
- Discounts and partnerships with educational and language institutions
- Daycare assistance
Saistītās vakances
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