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SMARTSPACE
SMARTSPACE
1 – 10 Angajați
Sponsor pentru viza de lucrător calificatConsultanțăLogisticăOspitalitate
SMARTSPACE oferă birouri flexibile administrate și spații de coworking pentru întreprinderi mici, freelanceri și echipe de profesioniști din zona San Diego. Înființată în 2011, compania pune la dispoziție birouri închiriate cu ora sau cu ziua, birouri dedicate, săli de conferințe și de întâlniri cu videoconferință, adrese de afaceri și cutii poștale, servicii telefonice, imprimare, dulapuri și internet securizat de mare viteză. Spațiile de lucru administrate local combină facilități gata de utilizare cu gestionare și asistență la fața locului în mai multe locații din San Diego.
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Locurile de muncă ale companiei

Spanish-Speaking Customer Success Analyst at Smartspace

Manage SaaS customer portfolios, retention, expansion, and success planning for Smartspace, with a focus on Mexico. Lead customer meetings, platform demonstrations, and training sessions in Spanish.

BRBraziliaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: spaniolăLimbă Obligatorie: portughezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage a portfolio of customers and partners, including international accounts focused on Mexico
  • Lead strategic follow-up meetings and drive execution of each customer’s success plan
  • Monitor Health Score, product usage, and engagement metrics to support proactive retention
  • Identify upsell, cross-sell, and recurring revenue expansion opportunities
  • Create action plans for at-risk customers and lead renewal negotiations
  • Deliver platform demonstrations and product training sessions in Spanish
  • Tailor customer communications and presentation materials to each account’s context
  • Analyze churn, NRR, and MRR metrics to identify trends, risks, and opportunities
  • Act as Smartspace’s primary contact for customers and partners in Mexico
  • Help refine the Ongoing playbook, customer engagement cadence, and follow-up processes

Cerințe

  • Completed bachelor’s degree
  • Experience managing customer portfolios and delivering strategic Customer Success in SaaS companies
  • Fluent Spanish and confidence leading meetings, presentations, and training sessions
  • Ability to interpret MRR, churn, NRR, and Health Score metrics
  • Experience creating and executing customer success plans
  • Consultative, clear, and structured communication skills
  • Familiarity with CRM and automation platforms
  • Experience using artificial intelligence for data analysis and productivity improvements
  • Preferred: experience with omnichannel software
  • Preferred: experience expanding recurring revenue
  • Preferred: experience supporting international customers and partners, particularly in Mexican or Latin American markets
  • Preferred: experience serving customers in financial services, healthcare, or retail
  • Preferred: experience delivering software demonstrations and customer training

Beneficii

  • Meal and food allowance card plus a flexible benefits card
  • Access to an internal health and wellness program with ongoing initiatives
  • Two psychologist appointments per month
  • One nutritional consultation per month
  • Up to 70% discount on medications
  • Health insurance
  • Dental insurance
  • Life insurance
  • Wellhub access
  • Birthday day off
  • Corporate education incentive
  • Performance bonus

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