SMARTSPACE
SMARTSPACE
SMARTSPACE Сан-Диего аймағындағы шағын бизнеске, фрилансерлерге және кәсіби командаларға басқарылатын икемді кеңселер мен коворкинг кеңістіктерін ұсынады. 2011 жылы құрылған компания сағаттық және күндік кеңсе жалдау қызметін, жеке кеңселерді, бейнеконференция мүмкіндігі бар конференция және кездесу бөлмелерін, бизнес мекенжайлары мен пошта жәшіктерін, телефон қызметтерін, басып шығару мүмкіндігін, жеке шкафтарды және қауіпсіз жоғары жылдамдықты интернетті ұсынады. Сан-Диегодағы бірнеше жерде жергілікті басқарылатын жұмыс кеңістіктері пайдалануға дайын нысандарды орнында көрсетілетін басқару және қолдау қызметтерімен үйлестіреді.

Spanish-Speaking Customer Success Analyst at Smartspace

Manage SaaS customer portfolios, retention, expansion, and success planning for Smartspace, with a focus on Mexico. Lead customer meetings, platform demonstrations, and training sessions in Spanish.

Сипаттама

  • Manage a portfolio of customers and partners, including international accounts focused on Mexico
  • Lead strategic follow-up meetings and drive execution of each customer’s success plan
  • Monitor Health Score, product usage, and engagement metrics to support proactive retention
  • Identify upsell, cross-sell, and recurring revenue expansion opportunities
  • Create action plans for at-risk customers and lead renewal negotiations
  • Deliver platform demonstrations and product training sessions in Spanish
  • Tailor customer communications and presentation materials to each account’s context
  • Analyze churn, NRR, and MRR metrics to identify trends, risks, and opportunities
  • Act as Smartspace’s primary contact for customers and partners in Mexico
  • Help refine the Ongoing playbook, customer engagement cadence, and follow-up processes

Талаптар

  • Completed bachelor’s degree
  • Experience managing customer portfolios and delivering strategic Customer Success in SaaS companies
  • Fluent Spanish and confidence leading meetings, presentations, and training sessions
  • Ability to interpret MRR, churn, NRR, and Health Score metrics
  • Experience creating and executing customer success plans
  • Consultative, clear, and structured communication skills
  • Familiarity with CRM and automation platforms
  • Experience using artificial intelligence for data analysis and productivity improvements
  • Preferred: experience with omnichannel software
  • Preferred: experience expanding recurring revenue
  • Preferred: experience supporting international customers and partners, particularly in Mexican or Latin American markets
  • Preferred: experience serving customers in financial services, healthcare, or retail
  • Preferred: experience delivering software demonstrations and customer training

Артықшылықтар

  • Meal and food allowance card plus a flexible benefits card
  • Access to an internal health and wellness program with ongoing initiatives
  • Two psychologist appointments per month
  • One nutritional consultation per month
  • Up to 70% discount on medications
  • Health insurance
  • Dental insurance
  • Life insurance
  • Wellhub access
  • Birthday day off
  • Corporate education incentive
  • Performance bonus

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