Technical Consultant, Ion Exchange Resins
Ecolab
Provide application expertise for Ecolab’s Purolite ion exchange and specialty resin technologies. Support customers across Europe with troubleshooting, technical sales, and training.
Open
SMARTSPACE provides managed flexible offices and coworking spaces for small businesses, freelancers, and professional teams in the San Diego area. Founded in 2011, the company offers hourly and daily office rentals, dedicated offices, conference and meeting rooms with video-conferencing, business addresses and mailboxes, phone services, printing, lockers, and secure high-speed internet. Its locally operated workspaces combine ready-to-use facilities with onsite management and support across multiple San Diego locations.
Spanish-Speaking Customer Success Analyst at Smartspace
Manage SaaS customer portfolios, retention, expansion, and success planning for Smartspace, with a focus on Mexico. Lead customer meetings, platform demonstrations, and training sessions in Spanish.
Description
- Manage a portfolio of customers and partners, including international accounts focused on Mexico
- Lead strategic follow-up meetings and drive execution of each customer’s success plan
- Monitor Health Score, product usage, and engagement metrics to support proactive retention
- Identify upsell, cross-sell, and recurring revenue expansion opportunities
- Create action plans for at-risk customers and lead renewal negotiations
- Deliver platform demonstrations and product training sessions in Spanish
- Tailor customer communications and presentation materials to each account’s context
- Analyze churn, NRR, and MRR metrics to identify trends, risks, and opportunities
- Act as Smartspace’s primary contact for customers and partners in Mexico
- Help refine the Ongoing playbook, customer engagement cadence, and follow-up processes
Requirements
- Completed bachelor’s degree
- Experience managing customer portfolios and delivering strategic Customer Success in SaaS companies
- Fluent Spanish and confidence leading meetings, presentations, and training sessions
- Ability to interpret MRR, churn, NRR, and Health Score metrics
- Experience creating and executing customer success plans
- Consultative, clear, and structured communication skills
- Familiarity with CRM and automation platforms
- Experience using artificial intelligence for data analysis and productivity improvements
- Preferred: experience with omnichannel software
- Preferred: experience expanding recurring revenue
- Preferred: experience supporting international customers and partners, particularly in Mexican or Latin American markets
- Preferred: experience serving customers in financial services, healthcare, or retail
- Preferred: experience delivering software demonstrations and customer training
Benefits
- Meal and food allowance card plus a flexible benefits card
- Access to an internal health and wellness program with ongoing initiatives
- Two psychologist appointments per month
- One nutritional consultation per month
- Up to 70% discount on medications
- Health insurance
- Dental insurance
- Life insurance
- Wellhub access
- Birthday day off
- Corporate education incentive
- Performance bonus
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