SMARTSPACE सैन डिएगो क्षेत्र में छोटे व्यवसायों, फ्रीलांसरों और पेशेवर टीमों के लिए प्रबंधित लचीले कार्यालय और कोवर्किंग स्पेस उपलब्ध कराता है। 2011 में स्थापित यह कंपनी प्रति घंटे और प्रतिदिन कार्यालय किराए पर देने के साथ निजी कार्यालय, वीडियो कॉन्फ्रेंसिंग से सुसज्जित कॉन्फ्रेंस और मीटिंग रूम, व्यावसायिक पते और मेलबॉक्स, फोन सेवाएँ, प्रिंटिंग, लॉकर तथा सुरक्षित हाई-स्पीड इंटरनेट प्रदान करती है। सैन डिएगो के कई स्थानों पर इसके स्थानीय रूप से संचालित कार्यस्थल तैयार सुविधाओं के साथ साइट पर प्रबंधन और सहायता उपलब्ध कराते हैं।
Spanish-Speaking Customer Success Analyst at Smartspace
Manage SaaS customer portfolios, retention, expansion, and success planning for Smartspace, with a focus on Mexico. Lead customer meetings, platform demonstrations, and training sessions in Spanish.
विवरण
- Manage a portfolio of customers and partners, including international accounts focused on Mexico
- Lead strategic follow-up meetings and drive execution of each customer’s success plan
- Monitor Health Score, product usage, and engagement metrics to support proactive retention
- Identify upsell, cross-sell, and recurring revenue expansion opportunities
- Create action plans for at-risk customers and lead renewal negotiations
- Deliver platform demonstrations and product training sessions in Spanish
- Tailor customer communications and presentation materials to each account’s context
- Analyze churn, NRR, and MRR metrics to identify trends, risks, and opportunities
- Act as Smartspace’s primary contact for customers and partners in Mexico
- Help refine the Ongoing playbook, customer engagement cadence, and follow-up processes
आवश्यकताएँ
- Completed bachelor’s degree
- Experience managing customer portfolios and delivering strategic Customer Success in SaaS companies
- Fluent Spanish and confidence leading meetings, presentations, and training sessions
- Ability to interpret MRR, churn, NRR, and Health Score metrics
- Experience creating and executing customer success plans
- Consultative, clear, and structured communication skills
- Familiarity with CRM and automation platforms
- Experience using artificial intelligence for data analysis and productivity improvements
- Preferred: experience with omnichannel software
- Preferred: experience expanding recurring revenue
- Preferred: experience supporting international customers and partners, particularly in Mexican or Latin American markets
- Preferred: experience serving customers in financial services, healthcare, or retail
- Preferred: experience delivering software demonstrations and customer training
लाभ
- Meal and food allowance card plus a flexible benefits card
- Access to an internal health and wellness program with ongoing initiatives
- Two psychologist appointments per month
- One nutritional consultation per month
- Up to 70% discount on medications
- Health insurance
- Dental insurance
- Life insurance
- Wellhub access
- Birthday day off
- Corporate education incentive
- Performance bonus