SMARTSPACE
SMARTSPACE
SMARTSPACE San-Diego hududidagi kichik bizneslar, frilanserlar va professional jamoalar uchun boshqariladigan moslashuvchan ofislar hamda kovorking makonlarini taqdim etadi. 2011-yilda tashkil etilgan kompaniya soatlik va kunlik ofis ijarasi, alohida ofislar, videokonferensiya imkoniyatiga ega konferensiya va yig‘ilish xonalari, biznes manzillari va pochta qutilari, telefon xizmatlari, chop etish xizmatlari, shkafchalar hamda xavfsiz yuqori tezlikdagi internetni taklif qiladi. San-Diegodagi bir nechta manzilda mahalliy boshqariladigan ish makonlari foydalanishga tayyor jihozlangan joylarni joyida boshqaruv va qo‘llab-quvvatlash bilan birlashtiradi.

Spanish-Speaking Customer Success Analyst at Smartspace

Manage SaaS customer portfolios, retention, expansion, and success planning for Smartspace, with a focus on Mexico. Lead customer meetings, platform demonstrations, and training sessions in Spanish.

Tavsif

  • Manage a portfolio of customers and partners, including international accounts focused on Mexico
  • Lead strategic follow-up meetings and drive execution of each customer’s success plan
  • Monitor Health Score, product usage, and engagement metrics to support proactive retention
  • Identify upsell, cross-sell, and recurring revenue expansion opportunities
  • Create action plans for at-risk customers and lead renewal negotiations
  • Deliver platform demonstrations and product training sessions in Spanish
  • Tailor customer communications and presentation materials to each account’s context
  • Analyze churn, NRR, and MRR metrics to identify trends, risks, and opportunities
  • Act as Smartspace’s primary contact for customers and partners in Mexico
  • Help refine the Ongoing playbook, customer engagement cadence, and follow-up processes

Talablar

  • Completed bachelor’s degree
  • Experience managing customer portfolios and delivering strategic Customer Success in SaaS companies
  • Fluent Spanish and confidence leading meetings, presentations, and training sessions
  • Ability to interpret MRR, churn, NRR, and Health Score metrics
  • Experience creating and executing customer success plans
  • Consultative, clear, and structured communication skills
  • Familiarity with CRM and automation platforms
  • Experience using artificial intelligence for data analysis and productivity improvements
  • Preferred: experience with omnichannel software
  • Preferred: experience expanding recurring revenue
  • Preferred: experience supporting international customers and partners, particularly in Mexican or Latin American markets
  • Preferred: experience serving customers in financial services, healthcare, or retail
  • Preferred: experience delivering software demonstrations and customer training

Imtiyozlar

  • Meal and food allowance card plus a flexible benefits card
  • Access to an internal health and wellness program with ongoing initiatives
  • Two psychologist appointments per month
  • One nutritional consultation per month
  • Up to 70% discount on medications
  • Health insurance
  • Dental insurance
  • Life insurance
  • Wellhub access
  • Birthday day off
  • Corporate education incentive
  • Performance bonus

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