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Boldr
Boldr
501 – 1.000 Angajați
ConsultanțăLogisticăMarketing
Boldr este o companie globală de servicii de externalizare gestionată și servicii de ocupare a forței de muncă, care ajută companiile să creeze și să coordoneze echipe distribuite. În calitate de companie certificată B Corporation, se concentrează pe externalizarea etică și dezvoltă echipe de experiență a clienților, inginerie, date și tehnologie ca extensii ale brandurilor clienților săi. Boldr sprijină în principal companii din comerțul electronic și din domeniul software ca serviciu, oferind recrutare globală, integrarea noilor angajați și managementul performanței pentru peste 100 de parteneri clienți. Abordarea sa conectează sprijinul operațional cu sustenabilitatea socială, urmărind să creeze valoare durabilă pentru clienți, membrii echipelor și comunitățile în care își desfășoară activitatea.
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Locurile de muncă ale companiei

Senior Technical Support Advocate (Remote, Philippines)

Provide senior-level technical support for Boldr’s client-experience services in a remote Philippines-based role. Troubleshoot complex customer issues through email, chat, and phone while supporting customer education and team development.

PHFilipineRemoteNormă întreagăSeniorLimbă Obligatorie: englezăInginer de suport
SQL

Descriere

  • Deliver technical assistance to customers by phone, email, and chat, with email as the primary channel.
  • Handle customer questions and alerts within established service-level agreements.
  • Investigate and resolve technical problems accurately and efficiently.
  • Refer complex cases to the appropriate higher-level support team.
  • Stay informed about evolving technologies and adjust to updated processes.
  • Attend training sessions to strengthen technical capabilities and product knowledge.
  • Document and share expertise while helping onboard new team members.
  • Build comprehensive knowledge of client products and services.
  • Respond quickly to service requests to support customer satisfaction.
  • Assist colleagues and provide team support when needed.
  • Assume additional duties that help achieve team goals.
  • Carry out team initiatives and contribute to collaborative projects.
  • Recognize ways to add value as the team expands.
  • Collect customer feedback and share insights that improve education and overall experience.

Cerințe

  • At least three years of technical support experience, primarily assisting customers through email and chat.
  • Working knowledge of web-based and mobile application functionality.
  • Demonstrated experience using technical internet tools such as Chrome DevTools and REST APIs.
  • General understanding of SaaS products and their operation.
  • Availability during US business hours, with flexibility for operational requirements.
  • Strong analytical and critical-thinking abilities with close attention to detail.
  • Clear commitment to client satisfaction and customer experience.
  • Comfort working in a fast-changing environment.
  • Ability to manage high volumes of customer interactions using performance metrics.
  • Strong conflict-management skills and composure in difficult situations.
  • Ability to communicate tone effectively in writing and explain complex technical solutions clearly.
  • Resourceful and creative approach to problem solving.
  • Ability to make evidence-based decisions in ambiguous circumstances.
  • Self-directed, proactive working style with limited supervision.
  • Professional fluency in written and spoken English.
  • Ability to contribute to team initiatives and collaborative projects.
  • Ability to work remotely within a team with limited direction.
  • General knowledge of SQL and databases.
  • Working familiarity with Datadog or comparable log-monitoring tools.

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