Head of Business HR
Reaktor
Lead Reaktor’s People Partner team and shape HR strategy across its software product and technology consulting businesses. Develop product workforce plans, people practices and leadership capability.
Deschide
TEKenable Ltd este o firmă de consultanță tehnologică ce ajută organizațiile să se modernizeze prin inteligență artificială, transformarea datelor și soluții cloud. Activitatea sa include implementări Microsoft Dynamics 365 și Power Platform, precum și proiecte de analiză a datelor, securitate cibernetică și Internet of Things. Compania dezvoltă soluții digitale personalizate pentru clienți din sectoare precum sănătate, finanțe și producție, cu accent pe îmbunătățirea eficienței operaționale, sprijinirea angajaților și stimularea creșterii afacerilor. TEKenable a fost fondată în 2002 și are între 201 și 500 de angajați.
Senior Power Platform Technical Consultant – Pakistan Remote
TEKenable is seeking a senior consultant to support Dynamics 365 and Microsoft Power Platform configuration, customisation, and application support. This full-time remote role in Pakistan includes guiding support engineers and working toward relevant Microsoft certifications.
Descriere
- Support existing Dynamics 365 and Power Platform projects through configuration and customisation
- Deliver and manage ongoing platform application support focused on customer satisfaction and service quality
- Investigate issues and apply corrective actions when needed
- Analyse system functionality and review functional and technical specifications with colleagues
- Assess incoming incidents and reproduce them in UAT, QA, and Sandbox environments to verify fixes
- Apply sound practices and quality standards to customer software support
- Maintain consistently high standards of customer communication and engagement
- Complete role-related training and development toward relevant Microsoft Power Platform certifications
- Create and maintain technical documentation
- Help coordinate service excellence within the managed services team
- Provide guidance and oversight to existing support engineering staff when required
Cerințe
- Professional experience in software support environments
- Experience with a .NET programming language, preferably C#
- Experience using Microsoft Power Platform, including Power Apps, Power BI, and Power Automate
- Experience across data, user interfaces, logic, Dataverse, and visualisation
- Ability to manage several client relationships at the same time
- Strong customer engagement and service delivery experience
- Understanding of Azure and cloud concepts
- Knowledge of the ITIL framework
- Strong interpersonal skills with the ability to support and communicate with users at all levels
- Self-motivated and able to work independently
- Ability to contribute effectively within a team
- Resilient, customer-focused, and capable of making sound decisions
- Strong willingness and ability to learn new platforms and technologies
- Managed services or SLA-based support experience is preferred
- Azure and Azure DevOps experience is preferred
- Microsoft certifications are preferred
- SharePoint 365 experience is preferred
- A relevant third-level qualification in Business or IT is advantageous but not required
- Formal management or leadership training is advantageous
- Relevant technical accreditations are highly desirable
Beneficii
- Remote work from Pakistan
- Health insurance
- Flexible working hours
- Company trips
- Opportunities to mentor junior support engineers
- Resources and opportunities to deepen software support expertise
- Microsoft certification support through professional development
- Collaborative and supportive team environment
- Projects spanning multiple industry sectors
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