TEKenable Ltd
TEKenable Ltd
TEKenable Ltd एक प्रौद्योगिकी परामर्श फर्म है, जो कृत्रिम बुद्धिमत्ता, डेटा रूपांतरण और क्लाउड समाधानों के माध्यम से संगठनों को आधुनिक बनाने में सहायता करती है। इसके कार्य में Microsoft Dynamics 365 और Power Platform का कार्यान्वयन, साथ ही डेटा विश्लेषण, साइबर सुरक्षा और इंटरनेट ऑफ थिंग्स परियोजनाएँ शामिल हैं। कंपनी स्वास्थ्य सेवा, वित्त और विनिर्माण जैसे क्षेत्रों के ग्राहकों के लिए उनकी आवश्यकताओं के अनुरूप डिजिटल समाधान विकसित करती है, जिनका उद्देश्य परिचालन दक्षता में सुधार करना, कर्मचारियों को सहयोग देना और व्यावसायिक विकास को सक्षम बनाना है। 2002 में स्थापित TEKenable में 201 से 500 कर्मचारी हैं।

Senior Power Platform Technical Consultant – Pakistan Remote

TEKenable is seeking a senior consultant to support Dynamics 365 and Microsoft Power Platform configuration, customisation, and application support. This full-time remote role in Pakistan includes guiding support engineers and working toward relevant Microsoft certifications.

विवरण

  • Support existing Dynamics 365 and Power Platform projects through configuration and customisation
  • Deliver and manage ongoing platform application support focused on customer satisfaction and service quality
  • Investigate issues and apply corrective actions when needed
  • Analyse system functionality and review functional and technical specifications with colleagues
  • Assess incoming incidents and reproduce them in UAT, QA, and Sandbox environments to verify fixes
  • Apply sound practices and quality standards to customer software support
  • Maintain consistently high standards of customer communication and engagement
  • Complete role-related training and development toward relevant Microsoft Power Platform certifications
  • Create and maintain technical documentation
  • Help coordinate service excellence within the managed services team
  • Provide guidance and oversight to existing support engineering staff when required

आवश्यकताएँ

  • Professional experience in software support environments
  • Experience with a .NET programming language, preferably C#
  • Experience using Microsoft Power Platform, including Power Apps, Power BI, and Power Automate
  • Experience across data, user interfaces, logic, Dataverse, and visualisation
  • Ability to manage several client relationships at the same time
  • Strong customer engagement and service delivery experience
  • Understanding of Azure and cloud concepts
  • Knowledge of the ITIL framework
  • Strong interpersonal skills with the ability to support and communicate with users at all levels
  • Self-motivated and able to work independently
  • Ability to contribute effectively within a team
  • Resilient, customer-focused, and capable of making sound decisions
  • Strong willingness and ability to learn new platforms and technologies
  • Managed services or SLA-based support experience is preferred
  • Azure and Azure DevOps experience is preferred
  • Microsoft certifications are preferred
  • SharePoint 365 experience is preferred
  • A relevant third-level qualification in Business or IT is advantageous but not required
  • Formal management or leadership training is advantageous
  • Relevant technical accreditations are highly desirable

लाभ

  • Remote work from Pakistan
  • Health insurance
  • Flexible working hours
  • Company trips
  • Opportunities to mentor junior support engineers
  • Resources and opportunities to deepen software support expertise
  • Microsoft certification support through professional development
  • Collaborative and supportive team environment
  • Projects spanning multiple industry sectors

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