TEKenable Ltd
TEKenable Ltd
TEKenable Ltd — ұйымдарға жасанды интеллект, деректерді түрлендіру және бұлттық шешімдер арқылы жаңғыруға көмектесетін технологиялық консалтинг компаниясы. Оның жұмысына Microsoft Dynamics 365 және Power Platform шешімдерін енгізу, сондай-ақ деректер аналитикасы, киберқауіпсіздік және заттар интернеті жобалары кіреді. Компания денсаулық сақтау, қаржы және өндіріс сияқты салалардағы клиенттер үшін операциялық тиімділікті арттыруға, қызметкерлерді қолдауға және бизнестің өсуіне мүмкіндік беруге бағытталған, қажеттіліктерге сай цифрлық шешімдер әзірлейді. 2002 жылы құрылған TEKenable компаниясында 201–500 қызметкер жұмыс істейді.

Senior Power Platform Technical Consultant – Pakistan Remote

TEKenable is seeking a senior consultant to support Dynamics 365 and Microsoft Power Platform configuration, customisation, and application support. This full-time remote role in Pakistan includes guiding support engineers and working toward relevant Microsoft certifications.

Сипаттама

  • Support existing Dynamics 365 and Power Platform projects through configuration and customisation
  • Deliver and manage ongoing platform application support focused on customer satisfaction and service quality
  • Investigate issues and apply corrective actions when needed
  • Analyse system functionality and review functional and technical specifications with colleagues
  • Assess incoming incidents and reproduce them in UAT, QA, and Sandbox environments to verify fixes
  • Apply sound practices and quality standards to customer software support
  • Maintain consistently high standards of customer communication and engagement
  • Complete role-related training and development toward relevant Microsoft Power Platform certifications
  • Create and maintain technical documentation
  • Help coordinate service excellence within the managed services team
  • Provide guidance and oversight to existing support engineering staff when required

Талаптар

  • Professional experience in software support environments
  • Experience with a .NET programming language, preferably C#
  • Experience using Microsoft Power Platform, including Power Apps, Power BI, and Power Automate
  • Experience across data, user interfaces, logic, Dataverse, and visualisation
  • Ability to manage several client relationships at the same time
  • Strong customer engagement and service delivery experience
  • Understanding of Azure and cloud concepts
  • Knowledge of the ITIL framework
  • Strong interpersonal skills with the ability to support and communicate with users at all levels
  • Self-motivated and able to work independently
  • Ability to contribute effectively within a team
  • Resilient, customer-focused, and capable of making sound decisions
  • Strong willingness and ability to learn new platforms and technologies
  • Managed services or SLA-based support experience is preferred
  • Azure and Azure DevOps experience is preferred
  • Microsoft certifications are preferred
  • SharePoint 365 experience is preferred
  • A relevant third-level qualification in Business or IT is advantageous but not required
  • Formal management or leadership training is advantageous
  • Relevant technical accreditations are highly desirable

Артықшылықтар

  • Remote work from Pakistan
  • Health insurance
  • Flexible working hours
  • Company trips
  • Opportunities to mentor junior support engineers
  • Resources and opportunities to deepen software support expertise
  • Microsoft certification support through professional development
  • Collaborative and supportive team environment
  • Projects spanning multiple industry sectors

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