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Power Factors
Power Factors
501 – 1.000 Angajați
EnergieEnergie regenerabilăSaaS
Power Factors dezvoltă software și hardware pentru gestionarea activelor de energie regenerabilă din domeniile energiei eoliene și solare, precum și al stocării energiei. Suita Unity reunește sisteme SCADA locale și centrale, managementul energiei, controlul centralelor electrice, managementul performanței activelor și analiza bazată pe inteligență artificială, ajutând operatorii să monitorizeze instalațiile în timp real și să îmbunătățească disponibilitatea și producția de energie. Compania deservește producători independenți de energie, companii de utilități și investitori care gestionează portofolii de energie regenerabilă.
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Locurile de muncă ale companiei

Senior Customer Success Manager, Renewable Energy SaaS

Manage strategic SaaS accounts at Power Factors, a renewable energy software provider. Drive onboarding, retention, renewals, account expansion, and net revenue retention growth.

CACanadaHibridNormă întreagăSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăManager de succes al cliențilorSuccesul clienților
Unity

Descriere

  • Advise and oversee commercial relationships across a portfolio of major Power Factors accounts.
  • Manage the customer journey from onboarding through renewal.
  • Build relationships across customer teams, from champions to directors and vice presidents.
  • Map customer organizations and develop account coverage proactively.
  • Lead structured QBRs and EBRs that link Power Factors’ value to customer outcomes and business priorities.
  • Coordinate Customer Success, Sales, and Product teams around customer accounts.
  • Speed up time to value and resolve customer obstacles proactively.
  • Coordinate complex onboardings across multiple assets with Professional Services.
  • Provide executive status updates independently.
  • Coach and train customers, and analyze their product usage.
  • Start renewal work more than 90 days in advance and grow net revenue retention through expansion plans.
  • Manage EPC-to-plant-owner novation processes.
  • Find and develop opportunities to expand customer accounts.
  • Use account health data and customer signals to anticipate risk.
  • Provide data-backed insights for renewals and account planning.
  • Share structured feedback with Product and Support.
  • Coach and mentor fellow CSMs, providing account guidance and sharing knowledge.
  • Contribute to Customer Success playbooks, frameworks, and practices.
  • Demonstrate AI-assisted workflows for account planning, QBR preparation, and risk analysis.

Cerințe

  • At least five years in customer success, account management, or client services in a B2B SaaS environment.
  • Demonstrated ability to independently manage complex enterprise accounts with multiple stakeholders.
  • A proven record of improving retention and net revenue retention.
  • Experience leading business reviews with executives.
  • Ability to coordinate Sales, Product, Support, and Professional Services around customer priorities.
  • Excellent written and spoken communication skills.
  • Knowledge of renewable energy asset management, including solar, wind, and/or battery storage.
  • Familiarity with power purchase agreements, operations and maintenance contracts, and asset ownership transitions or novations.
  • Understanding of SCADA systems, APM platforms, or performance monitoring.
  • English proficiency is required.
  • Experience with Power Factors Unity or a comparable APM, SCADA, or CAM platform is an asset.
  • Experience with independent power producers, asset owners, OEM analytics teams, or renewable energy operations and maintenance organizations is an asset.
  • Experience managing complex novation processes is an asset.
  • Familiarity with CRM platforms, preferably Salesforce, and customer success tools such as Gainsight or equivalent is an asset.

Beneficii

  • Opportunities for professional growth and learning.
  • Work with meaningful impact on the transition to renewable energy.
  • A collaborative organization driven by its mission.
  • AI-assisted CSM workflows and the opportunity to help shape the function.
  • A clear path to Strategic CSM and future leadership roles.
  • An international, distributed team.
  • A flexible, agile work environment.
  • A diverse and inclusive workplace at an equal opportunity employer.

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