Power Factors
Power Factors
Power Factors पवन, सौर और ऊर्जा भंडारण सहित नवीकरणीय ऊर्जा परिसंपत्तियों के प्रबंधन के लिए सॉफ़्टवेयर और हार्डवेयर विकसित करती है। इसका Unity Suite स्थानीय और केंद्रीय SCADA, ऊर्जा प्रबंधन, विद्युत संयंत्र नियंत्रण, परिसंपत्ति प्रदर्शन प्रबंधन और AI-आधारित विश्लेषण को एक साथ लाता है, जिससे ऑपरेटर सुविधाओं की वास्तविक समय में निगरानी कर सकें और उपलब्धता तथा ऊर्जा उत्पादन में सुधार कर सकें। कंपनी नवीकरणीय ऊर्जा पोर्टफोलियो का प्रबंधन करने वाले स्वतंत्र विद्युत उत्पादकों, उपयोगिताओं और निवेशकों को सेवाएँ प्रदान करती है।

Senior Customer Success Manager, Renewable Energy SaaS

Manage strategic SaaS accounts at Power Factors, a renewable energy software provider. Drive onboarding, retention, renewals, account expansion, and net revenue retention growth.

विवरण

  • Advise and oversee commercial relationships across a portfolio of major Power Factors accounts.
  • Manage the customer journey from onboarding through renewal.
  • Build relationships across customer teams, from champions to directors and vice presidents.
  • Map customer organizations and develop account coverage proactively.
  • Lead structured QBRs and EBRs that link Power Factors’ value to customer outcomes and business priorities.
  • Coordinate Customer Success, Sales, and Product teams around customer accounts.
  • Speed up time to value and resolve customer obstacles proactively.
  • Coordinate complex onboardings across multiple assets with Professional Services.
  • Provide executive status updates independently.
  • Coach and train customers, and analyze their product usage.
  • Start renewal work more than 90 days in advance and grow net revenue retention through expansion plans.
  • Manage EPC-to-plant-owner novation processes.
  • Find and develop opportunities to expand customer accounts.
  • Use account health data and customer signals to anticipate risk.
  • Provide data-backed insights for renewals and account planning.
  • Share structured feedback with Product and Support.
  • Coach and mentor fellow CSMs, providing account guidance and sharing knowledge.
  • Contribute to Customer Success playbooks, frameworks, and practices.
  • Demonstrate AI-assisted workflows for account planning, QBR preparation, and risk analysis.

आवश्यकताएँ

  • At least five years in customer success, account management, or client services in a B2B SaaS environment.
  • Demonstrated ability to independently manage complex enterprise accounts with multiple stakeholders.
  • A proven record of improving retention and net revenue retention.
  • Experience leading business reviews with executives.
  • Ability to coordinate Sales, Product, Support, and Professional Services around customer priorities.
  • Excellent written and spoken communication skills.
  • Knowledge of renewable energy asset management, including solar, wind, and/or battery storage.
  • Familiarity with power purchase agreements, operations and maintenance contracts, and asset ownership transitions or novations.
  • Understanding of SCADA systems, APM platforms, or performance monitoring.
  • English proficiency is required.
  • Experience with Power Factors Unity or a comparable APM, SCADA, or CAM platform is an asset.
  • Experience with independent power producers, asset owners, OEM analytics teams, or renewable energy operations and maintenance organizations is an asset.
  • Experience managing complex novation processes is an asset.
  • Familiarity with CRM platforms, preferably Salesforce, and customer success tools such as Gainsight or equivalent is an asset.

लाभ

  • Opportunities for professional growth and learning.
  • Work with meaningful impact on the transition to renewable energy.
  • A collaborative organization driven by its mission.
  • AI-assisted CSM workflows and the opportunity to help shape the function.
  • A clear path to Strategic CSM and future leadership roles.
  • An international, distributed team.
  • A flexible, agile work environment.
  • A diverse and inclusive workplace at an equal opportunity employer.

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