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Power Factors
Power Factors
501 – 1000 Darbinieki
Atjaunojamā enerģijaEnerģētikaSaaS
Power Factors izstrādā programmatūru un aparatūru atjaunīgās enerģijas aktīvu pārvaldībai vēja, saules enerģijas un enerģijas uzkrāšanas nozarēs. Tās Unity Suite apvieno lokālo un centrālo SCADA, enerģijas pārvaldību, elektrostaciju vadību, aktīvu veiktspējas pārvaldību un mākslīgā intelekta balstītu analītiku, lai operatori varētu reāllaikā uzraudzīt objektus un uzlabot to pieejamību un enerģijas izstrādi. Uzņēmums apkalpo neatkarīgos enerģijas ražotājus, komunālo pakalpojumu uzņēmumus un investorus, kas pārvalda atjaunīgās enerģijas portfeļus.
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Vakances uzņēmumā

Senior Customer Success Manager, Renewable Energy SaaS

Manage strategic SaaS accounts at Power Factors, a renewable energy software provider. Drive onboarding, retention, renewals, account expansion, and net revenue retention growth.

CAKanādaHibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: frančuKlientu panākumiKlientu panākumu vadītājs
Unity

Apraksts

  • Advise and oversee commercial relationships across a portfolio of major Power Factors accounts.
  • Manage the customer journey from onboarding through renewal.
  • Build relationships across customer teams, from champions to directors and vice presidents.
  • Map customer organizations and develop account coverage proactively.
  • Lead structured QBRs and EBRs that link Power Factors’ value to customer outcomes and business priorities.
  • Coordinate Customer Success, Sales, and Product teams around customer accounts.
  • Speed up time to value and resolve customer obstacles proactively.
  • Coordinate complex onboardings across multiple assets with Professional Services.
  • Provide executive status updates independently.
  • Coach and train customers, and analyze their product usage.
  • Start renewal work more than 90 days in advance and grow net revenue retention through expansion plans.
  • Manage EPC-to-plant-owner novation processes.
  • Find and develop opportunities to expand customer accounts.
  • Use account health data and customer signals to anticipate risk.
  • Provide data-backed insights for renewals and account planning.
  • Share structured feedback with Product and Support.
  • Coach and mentor fellow CSMs, providing account guidance and sharing knowledge.
  • Contribute to Customer Success playbooks, frameworks, and practices.
  • Demonstrate AI-assisted workflows for account planning, QBR preparation, and risk analysis.

Prasības

  • At least five years in customer success, account management, or client services in a B2B SaaS environment.
  • Demonstrated ability to independently manage complex enterprise accounts with multiple stakeholders.
  • A proven record of improving retention and net revenue retention.
  • Experience leading business reviews with executives.
  • Ability to coordinate Sales, Product, Support, and Professional Services around customer priorities.
  • Excellent written and spoken communication skills.
  • Knowledge of renewable energy asset management, including solar, wind, and/or battery storage.
  • Familiarity with power purchase agreements, operations and maintenance contracts, and asset ownership transitions or novations.
  • Understanding of SCADA systems, APM platforms, or performance monitoring.
  • English proficiency is required.
  • Experience with Power Factors Unity or a comparable APM, SCADA, or CAM platform is an asset.
  • Experience with independent power producers, asset owners, OEM analytics teams, or renewable energy operations and maintenance organizations is an asset.
  • Experience managing complex novation processes is an asset.
  • Familiarity with CRM platforms, preferably Salesforce, and customer success tools such as Gainsight or equivalent is an asset.

Priekšrocības

  • Opportunities for professional growth and learning.
  • Work with meaningful impact on the transition to renewable energy.
  • A collaborative organization driven by its mission.
  • AI-assisted CSM workflows and the opportunity to help shape the function.
  • A clear path to Strategic CSM and future leadership roles.
  • An international, distributed team.
  • A flexible, agile work environment.
  • A diverse and inclusive workplace at an equal opportunity employer.

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