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Genesis Call Center, LLC
Genesis Call Center, LLC
51 – 200 Angajați
Asistență medicalăConsultanțăLogistică
Genesis Call Center, LLC este un furnizor de servicii de asistență pentru clienți și servicii de call center la distanță, fondat în 2013. Echipa sa distribuită oferă servicii pentru clienți, asistență tehnică, sprijin pentru vânzări și servicii specializate clienților din domenii precum logistica, consultanța și asistența medicală. Serviciile includ procesarea solicitărilor pentru consultații medicale și asistență rutieră, iar agenții care lucrează la distanță sprijină branduri naționale din întreaga SUA. Genesis Call Center, LLC recrutează pentru roluri de lucru de acasă și oferă instruire, integrare și resurse pentru forța sa de muncă la distanță.
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Remote Inbound Call Center Agent in Iowa

Genesis Call Center is hiring a remote inbound call center agent in Iowa to support national brands. The role involves answering customer questions, handling service requests, managing account needs, and providing product support.

GRGrecia
11 $ – 13 $ / oră
RemoteNormă întreagăSeniorLiderLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Respond to inbound customer interactions on behalf of major brands
  • Resolve customer questions, service requests, account needs, and product support issues
  • Use provided systems and reference materials to deliver consistent customer assistance
  • Represent client brands with professionalism, accuracy, and adherence to service standards
  • Complete client assessments, a background check, and certification training before beginning customer service work

Cerințe

  • High school diploma or GED
  • Must be at least 18 years old
  • Legally authorized to work in the United States
  • U.S. resident, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin
  • Able to follow detailed procedures and meet established performance standards
  • Strong verbal communication and active listening abilities
  • Comfortable using computer applications and web-based tools
  • Able to work independently while maintaining schedule accountability
  • Previous call center or customer service experience is preferred
  • Spanish and English bilingual ability is preferred but not required
  • Familiarity with phone-based or computer-based support settings
  • Able to complete the multi-step onboarding process, including client assessments, a basic background check, and certification training before service begins

Beneficii

  • Flexible scheduling options become available after certification
  • Paid training is provided after successful client certification
  • W2 employment with payroll, workplace protections, and employment stability
  • Paid time off
  • Optional supplemental insurance through Aflac
  • Household telehealth access through MDLive
  • Performance-based incentive opportunities
  • Career paths into support, quality assurance, and leadership positions
  • Applicant information is handled confidentially under EEO guidelines

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