LogoFresh Jobs Ahead
Addium
Addium
51 – 200 Angajați
Alimente și băuturiConsultanțăIndustria prelucrătoare
Addium este o companie de agrotehnologie care dezvoltă senzori științifici și software de analiză pentru producția alimentară și agricultură. Echipamentele și software-ul său ajută companiile să monitorizeze agricultura în medii controlate, să evalueze siguranța și calitatea alimentelor și să transforme datele de producție în informații practice. Addium oferă servicii producătorilor și procesatorilor într-un context B2B, folosind măsurători, analize și expertiză științifică pentru îmbunătățirea proceselor operaționale și sprijinirea conformității cu cerințele de reglementare.
LinkedIn
Locurile de muncă ale companiei

Remote Helpdesk Specialist for AQUALAB Instruments

Provide technical support for AQUALAB instruments, software, connectivity, and service requests. Troubleshoot customer issues for Addium, an ag-tech company serving agriculture and food safety.

USStatele Unite ale AmericiiWAWashington
60.000 $ – 70.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență IT

Descriere

  • Own technical support cases in Salesforce, guiding customers from initial contact through resolution.
  • Diagnose instrument, software, and connectivity problems through phone, email, and video support.
  • Escalate complex technical cases to the appropriate internal team.
  • Set clear expectations, communicate professionally, and follow through on customer commitments.
  • Maintain accurate records of case details, troubleshooting steps, and root causes.
  • Help customers register for and use the self-service portal, including calibration and service-request features.
  • Correct account setup problems and add missing instrument assets to customer accounts.
  • Coordinate the onboarding schedule for Vapor Sorption Analyzer customers with Sales Engineering and Laboratory Sciences.
  • Work with the Repairs Manager on loaner instruments, follow-up actions, and escalated cases.
  • Coordinate with the Shipping Manager to resolve urgent shipping issues.
  • Collaborate with the Receiving Team on problems involving incoming instruments.
  • Identify recurring customer issues and recommend improvements to support workflows in Salesforce and NetSuite.
  • Complete continuing technical training across the AQUALAB product portfolio.

Cerințe

  • Applicants must have legal authorization to work in the United States.
  • At least five years of experience in technical support, customer support, or another customer-facing technical role is required.
  • A bachelor's degree in a related field is preferred; relevant technical certifications or equivalent experience will also be considered.
  • Experience with case management systems is preferred, with hands-on Salesforce and NetSuite experience strongly desirable.
  • Excellent written and verbal English communication skills, including the ability to explain technical concepts clearly to customers.
  • Strong problem-solving and critical-thinking skills.
  • Excellent organization and multitasking abilities, with composure in high-pressure situations.
  • Ability to collaborate effectively with internal teams and external customers.
  • Food science experience, such as work in food manufacturing, research and development, or product formulation, is preferred.
  • A degree or coursework in food science is preferred.
  • Familiarity with laboratory instruments or quality-control processes is preferred.

Beneficii

  • Medical, dental, and vision insurance are provided.
  • 401(k) retirement plan with company matching of up to 4% after the first year.
  • Paid time off, sick leave, and 11 paid holidays.
  • Company-paid life and disability insurance.
  • Health Savings Account with a company contribution, plus Flexible Spending Account options.
  • Opportunity to work on a small, focused team with room to build and contribute.

Locuri de muncă similare

TÜV TRUST IT Unternehmensgruppe TÜV AUSTRIA

Junior Security Auditor, Electronic Identities and Trust Services

TÜV TRUST IT Unternehmensgruppe TÜV AUSTRIA
51 – 200 Angajați
ConformitateÎntreprindereSecuritate cibernetică
DEGermaniaHibridNormă întreagăJuniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăConformitate

Advise on and audit electronic identities and trust services for TÜV’s information security certification work. Assess security controls, report findings, and coordinate complex compliance projects.

Deschide