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Freed
Freed
1 – 10 Angajați
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăInteligență artificială
Freed dezvoltă un scrib medical bazat pe inteligență artificială pentru profesioniștii din domeniul sănătății. Serviciul ascultă conversațiile dintre clinician și pacient, le transcrie și redactează în câteva secunde proiecte de note SOAP, adaptându-le stilului fiecărui clinician. Compania activează la intersecția dintre sănătate și inteligența artificială, concentrându-se pe reducerea muncii de documentare, astfel încât clinicienii să poată petrece mai mult timp cu pacienții. Freed afirmă că platforma sa respectă cerințele HIPAA. Echipa sa restrânsă dezvoltă instrumente pentru clinicienii care caută o modalitate mai eficientă de a documenta consultațiile pacienților.
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Locurile de muncă ale companiei

Remote Group Account Manager, Healthcare

Manage and grow a portfolio of small healthcare business accounts, helping clinicians adopt and use Freed’s AI medical documentation products. Focus on retention, account expansion, and customer experience across small practices and micro-clinics.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Oversee relationships with small healthcare business customers, tailoring engagement to account needs, health, and growth potential.
  • Spot retention risks, resolve concerns, and put plans in place to keep customers.
  • Review usage and customer needs to find and close opportunities for additional products or services.
  • Help customers onboard, learn the product, and continue using it effectively.
  • Build repeatable account management practices and improve workflows.
  • Use CRM tools, account health measures, and usage data to spot patterns and focus outreach.
  • Work with Customer Success, Sales, Product, and Support to address issues and improve the customer experience.
  • Own customer outcomes and resolve problems with initiative.
  • Manage, retain, and grow B2B healthcare accounts, mainly small medical practices and micro-clinics with 2–5 providers.

Cerințe

  • 5–8 years in account management, customer success, or a related customer-facing role; B2B SaaS experience preferred.
  • A record of successfully managing a high-volume portfolio of small or midsize business accounts.
  • Evidence of improving retention, securing renewals, and finding account expansion opportunities.
  • Experience creating or improving scalable account management processes and customer engagement strategies.
  • Strong analytical ability to interpret customer data, prioritize accounts, and identify practical opportunities.
  • Excellent communication and relationship skills, including handling difficult customer conversations.
  • Ability to work independently in a fast-moving, entrepreneurial setting with changing processes.
  • Strong ownership, accountability, adaptability, and dedication to excellent customer experiences.
  • Experience at an early-stage or high-growth technology company is a plus.
  • Experience with healthcare providers, medical practices, or healthcare technology products is a plus.
  • Familiarity with AI-powered tools and products is a plus.
  • Experience with CRM and productivity tools such as HubSpot, Gong, Slack, Google Workspace, or similar platforms is a plus.
  • Ability to work well with distributed teams in collaborative, asynchronous environments is a plus.

Beneficii

  • Competitive compensation and equity at a high-growth company.
  • Medical, dental, and vision coverage for eligible U.S.-based employees.
  • Unlimited paid time off.
  • A 401(k) plan.
  • A collaborative, ambitious team working to improve healthcare.
  • The chance to contribute immediately to a rapidly growing product that improves clinicians’ lives.

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