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Freed
Freed
1 – 10 Darbinieki
H1B vīzas sponsorsMākslīgais intelektsVeselības apdrošināšanaVeselības aprūpe
Freed builds an AI medical scribe for healthcare professionals. Its service listens to clinician–patient conversations, transcribes them, and drafts SOAP notes in seconds, adapting the notes to each clinician’s style. The company works at the intersection of healthcare and artificial intelligence, with a focus on reducing documentation work so clinicians can spend more time with patients. Freed says its platform is HIPAA-compliant. Its small team develops tools for clinicians seeking a more efficient way to document patient visits.
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Vakances uzņēmumā

Remote Group Account Manager, Healthcare

Manage and grow a portfolio of small healthcare business accounts, helping clinicians adopt and use Freed’s AI medical documentation products. Focus on retention, account expansion, and customer experience across small practices and micro-clinics.

USAmerikas Savienotās ValstisAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu vadītājsPārdošana

Apraksts

  • Oversee relationships with small healthcare business customers, tailoring engagement to account needs, health, and growth potential.
  • Spot retention risks, resolve concerns, and put plans in place to keep customers.
  • Review usage and customer needs to find and close opportunities for additional products or services.
  • Help customers onboard, learn the product, and continue using it effectively.
  • Build repeatable account management practices and improve workflows.
  • Use CRM tools, account health measures, and usage data to spot patterns and focus outreach.
  • Work with Customer Success, Sales, Product, and Support to address issues and improve the customer experience.
  • Own customer outcomes and resolve problems with initiative.
  • Manage, retain, and grow B2B healthcare accounts, mainly small medical practices and micro-clinics with 2–5 providers.

Prasības

  • 5–8 years in account management, customer success, or a related customer-facing role; B2B SaaS experience preferred.
  • A record of successfully managing a high-volume portfolio of small or midsize business accounts.
  • Evidence of improving retention, securing renewals, and finding account expansion opportunities.
  • Experience creating or improving scalable account management processes and customer engagement strategies.
  • Strong analytical ability to interpret customer data, prioritize accounts, and identify practical opportunities.
  • Excellent communication and relationship skills, including handling difficult customer conversations.
  • Ability to work independently in a fast-moving, entrepreneurial setting with changing processes.
  • Strong ownership, accountability, adaptability, and dedication to excellent customer experiences.
  • Experience at an early-stage or high-growth technology company is a plus.
  • Experience with healthcare providers, medical practices, or healthcare technology products is a plus.
  • Familiarity with AI-powered tools and products is a plus.
  • Experience with CRM and productivity tools such as HubSpot, Gong, Slack, Google Workspace, or similar platforms is a plus.
  • Ability to work well with distributed teams in collaborative, asynchronous environments is a plus.

Priekšrocības

  • Competitive compensation and equity at a high-growth company.
  • Medical, dental, and vision coverage for eligible U.S.-based employees.
  • Unlimited paid time off.
  • A 401(k) plan.
  • A collaborative, ambitious team working to improve healthcare.
  • The chance to contribute immediately to a rapidly growing product that improves clinicians’ lives.

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