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3E
3E
501 – 1.000 Angajați
B2BConformitateSaaS
3E dezvoltă software pentru conformitatea cu reglementările, destinat producătorilor, furnizorilor și altor companii care gestionează substanțe chimice și responsabilitatea pentru produse. Platforma combină informații de reglementare selectate cu date bazate pe inteligență artificială, API-uri, integrări SAP și instrumente pentru fluxuri de lucru, pentru a sprijini cerințe precum REACH, TSCA, GHS, PFAS și Propunerea 65. Software-ul permite și redactarea și gestionarea fișelor cu date de securitate, vizibilitatea lanțului de aprovizionare, transparența produselor și raportarea sustenabilității. 3E deservește clienți B2B mari și rețele de furnizori, procesează milioane de fișe cu date de securitate și conectează sute de mii de furnizori.
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Locurile de muncă ale companiei

Remote Customer Success Manager, 3E

Partner with enterprise customers as they adopt 3E’s regulatory intelligence and AI products. The role focuses on customer relationships, product training, and retention.

USStatele Unite ale AmericiiALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaILIllinoisKSKansasKYKentuckyMDMarylandMAMassachusettsMIMichiganMNMinnesotaNVNevadaNJNew JerseyNYNew YorkNCCarolina de NordOHOhioOKOklahomaOROregonPAPennsylvaniaSCCarolina de SudTNTennesseeTXTexasUTUtahVAVirginiaWAWashington
60.000 $ – 70.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Build trusted relationships with customer stakeholders and learn their business priorities
  • Help customers get sustained value from 3E solutions
  • Explain product capabilities and train customers
  • Encourage adoption of new features and workflows
  • Develop and deliver customer success plans
  • Reach out proactively to identify opportunities to improve product usage and engagement
  • Work with two Account Managers on customer retention, growth, and renewals
  • Track customer engagement, product usage, and feedback to spot risks
  • Set expectations and coordinate solutions before issues escalate
  • Coordinate with Customer Success, Onboarding, Support, and Product teams to meet customer needs
  • Share customer feedback and insights with internal teams
  • Develop expertise in 3E Protect and Insight products

Cerințe

  • At least three years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in SaaS, technology, information services, or a similar setting
  • Strong relationship-building skills and the ability to engage customer stakeholders with confidence and empathy
  • Experience helping customers learn software, adopt its capabilities, and achieve results
  • Clear communication and presentation skills
  • Strong organization and the ability to manage competing priorities
  • Ability to handle challenging conversations and set realistic expectations
  • Curiosity and adaptability
  • Working knowledge of Microsoft 365, including Excel, Outlook, Word, and PowerPoint
  • Able to travel 10–20%
  • Experience supporting customer renewals, retention, or expansion is an advantage
  • Familiarity with net revenue retention (NRR), product adoption, and customer engagement measures is an advantage
  • Experience with Salesforce, Gong, or similar platforms is an advantage
  • Exposure to environmental, regulatory, compliance, chemical, or complex B2B software is an advantage
  • Experience supporting mid-market or enterprise customers is an advantage
  • Familiarity with AI-enabled tools is an advantage

Beneficii

  • Health, dental, and vision insurance
  • Life insurance and disability coverage
  • Open paid time off and parental leave
  • 401(k) plan with company matching
  • Employee assistance program
  • Optional supplemental coverage for accidents, hospital indemnity, and critical illness
  • Performance-based incentives and/or equity may apply depending on the position
  • Fully remote work arrangement
  • Hybrid work option near a 3E office
  • 30% of base OTVE paid quarterly
  • Commission and bonus eligibility

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