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3E
3E
501 – 1 000 Xodimlar
B2BMuvofiqlikSaaS
3E develops regulatory compliance software for manufacturers, suppliers, and other businesses managing chemical and product stewardship. Its platform combines curated regulatory intelligence with AI-enabled data, APIs, SAP integrations, and workflow tools to support requirements such as REACH, TSCA, GHS, PFAS, and Proposition 65. The software also supports safety data sheet authoring and management, supply chain visibility, product transparency, and sustainability reporting. 3E serves large B2B customers and supplier networks, processing millions of safety data sheets and connecting hundreds of thousands of suppliers.
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Kompaniyadagi ish o‘rinlari

Remote Customer Success Manager, 3E

Partner with enterprise customers as they adopt 3E’s regulatory intelligence and AI products. The role focuses on customer relationships, product training, and retention.

USAmerika Qo‘shma ShtatlariALAlabamaAZArizonaCAKaliforniyaCOKoloradoCTKonnektikutFLFloridaILIllinoysKSKanzasKYKentukkiMDMerilendMAMassachusetsMIMichiganMNMinnesotaNVNevadaNJNyu-JersiNYNyu-YorkNCShimoliy KarolinaOHOgayoOKOklaxomaOROregonPAPensilvaniyaSCJanubiy KarolinaTNTennessiTXTexasUTYutaVAVirjiniyaWAVashington
60 000 $ – 70 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Build trusted relationships with customer stakeholders and learn their business priorities
  • Help customers get sustained value from 3E solutions
  • Explain product capabilities and train customers
  • Encourage adoption of new features and workflows
  • Develop and deliver customer success plans
  • Reach out proactively to identify opportunities to improve product usage and engagement
  • Work with two Account Managers on customer retention, growth, and renewals
  • Track customer engagement, product usage, and feedback to spot risks
  • Set expectations and coordinate solutions before issues escalate
  • Coordinate with Customer Success, Onboarding, Support, and Product teams to meet customer needs
  • Share customer feedback and insights with internal teams
  • Develop expertise in 3E Protect and Insight products

Talablar

  • At least three years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in SaaS, technology, information services, or a similar setting
  • Strong relationship-building skills and the ability to engage customer stakeholders with confidence and empathy
  • Experience helping customers learn software, adopt its capabilities, and achieve results
  • Clear communication and presentation skills
  • Strong organization and the ability to manage competing priorities
  • Ability to handle challenging conversations and set realistic expectations
  • Curiosity and adaptability
  • Working knowledge of Microsoft 365, including Excel, Outlook, Word, and PowerPoint
  • Able to travel 10–20%
  • Experience supporting customer renewals, retention, or expansion is an advantage
  • Familiarity with net revenue retention (NRR), product adoption, and customer engagement measures is an advantage
  • Experience with Salesforce, Gong, or similar platforms is an advantage
  • Exposure to environmental, regulatory, compliance, chemical, or complex B2B software is an advantage
  • Experience supporting mid-market or enterprise customers is an advantage
  • Familiarity with AI-enabled tools is an advantage

Imtiyozlar

  • Health, dental, and vision insurance
  • Life insurance and disability coverage
  • Open paid time off and parental leave
  • 401(k) plan with company matching
  • Employee assistance program
  • Optional supplemental coverage for accidents, hospital indemnity, and critical illness
  • Performance-based incentives and/or equity may apply depending on the position
  • Fully remote work arrangement
  • Hybrid work option near a 3E office
  • 30% of base OTVE paid quarterly
  • Commission and bonus eligibility

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KonsaltingLogistikaMehmondo‘stlik
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1 001 – 5 000 Xodimlar
H1B vizasi homiysiLogistikaQurilishSog‘liqni saqlash
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125 902 $ – 190 440 $ / yil
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Farmatsevtika mahsulotlariSog‘liqni saqlashTibbiy sug‘urta
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51 – 200 Xodimlar
B2CSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariNYNyu-York
24 $ / soat
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Remote Customer Success Manager, K–12 EdTech

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11 – 50 Xodimlar
Ta’lim
USAmerika Qo‘shma ShtatlariILIllinoysMIMichigan
65 000 $ – 85 000 $ / yil
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Hire Overseas
1 – 10 Xodimlar
KonsaltingLogistikaMarketing
USAmerika Qo‘shma ShtatlariCOKoloradoMAMassachusetsMIMichiganOHOgayoTXTexasUTYutaMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

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