Group Communications Specialist
Absa Group
Develop strategic internal content and campaigns for Absa Group, a leading African banking group. Strengthen colleague engagement across digital communication channels.
Deschide
TechOp Solutions International combină experiența operațională cu expertiza tehnică pentru a sprijini organizații din sectoarele consultanței, apărării și logisticii. Bazându-se pe zeci de ani de experiență, compania oferă soluții organizațiilor federale, statale, locale și private, inclusiv pentru activități legate de pregătirea și răspunsul în domeniul securității. Printre clienții săi s-au numărat Departamentul pentru Securitate Internă, Corpul Pușcașilor Marini al Statelor Unite și Departamentul Apărării. TechOp Solutions International își descrie mediul de lucru ca fiind orientat spre echipă și axat pe sprijinirea dezvoltării profesionale și personale a angajaților săi.
Remote Customer Service Representative in Louisiana
Provide customer service support for a government client through call handling, research, documentation, and professionally prepared reports.
Descriere
- Handle and track incoming calls
- Prepare and submit precise, detailed reports through government systems
- Interview callers in a fast-paced setting, using critical thinking and sound judgment beyond standard scripts and decision trees
- Work across multiple systems and applications while accurately documenting and maintaining information
- Record all required details in line with established procedures
- Complete database and open-source research
- Direct and escalate calls to the appropriate channels
- Take on additional duties as assigned
Cerințe
- At least three years of call center experience
- High school diploma or equivalent
- Demonstrated ability to multitask while communicating and entering data at the same time
- Strong written and verbal communication skills
- Ability to work independently, manage assigned responsibilities, and make sound decisions with minimal supervision
- Proficiency in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
- Familiarity with telephony systems, CRM platforms, and Microsoft Office Suite
- Experience working with sensitive information
- Ability to pass a government security background check
Beneficii
- TechOp Solutions International is an equal opportunity employer and provides legally required nondiscrimination protections across race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by federal, state, or local law
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