TechOp Solutions International combines operational experience with technical expertise to support organizations across the consulting, defense, and logistics sectors. Drawing on decades of experience, the company provides solutions for federal, state, local, and private organizations, including work related to security preparedness and response. Its clients have included the Department of Homeland Security, the United States Marine Corps, and the Department of Defense. TechOp Solutions International describes its workplace as team-oriented and focused on supporting the professional and personal development of its associates.
Remote Customer Service Representative in Louisiana
Provide customer service support for a government client through call handling, research, documentation, and professionally prepared reports.
Description
- Handle and track incoming calls
- Prepare and submit precise, detailed reports through government systems
- Interview callers in a fast-paced setting, using critical thinking and sound judgment beyond standard scripts and decision trees
- Work across multiple systems and applications while accurately documenting and maintaining information
- Record all required details in line with established procedures
- Complete database and open-source research
- Direct and escalate calls to the appropriate channels
- Take on additional duties as assigned
Requirements
- At least three years of call center experience
- High school diploma or equivalent
- Demonstrated ability to multitask while communicating and entering data at the same time
- Strong written and verbal communication skills
- Ability to work independently, manage assigned responsibilities, and make sound decisions with minimal supervision
- Proficiency in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
- Familiarity with telephony systems, CRM platforms, and Microsoft Office Suite
- Experience working with sensitive information
- Ability to pass a government security background check
Benefits
- TechOp Solutions International is an equal opportunity employer and provides legally required nondiscrimination protections across race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by federal, state, or local law