TechOp Solutions International
TechOp Solutions International
TechOp Solutions International консалтинг, қорғаныс және логистика салаларындағы ұйымдарға қолдау көрсету үшін операциялық тәжірибені техникалық сараптамамен ұштастырады. Компания ондаған жылдық тәжірибесіне сүйене отырып, федералдық, штаттық, жергілікті және жеке ұйымдарға, соның ішінде қауіпсіздікке дайындық пен ден қоюға қатысты жұмыстар бойынша шешімдер ұсынады. Оның клиенттері арасында Ұлттық қауіпсіздік министрлігі, Америка Құрама Штаттарының Теңіз жаяу әскері корпусы және Қорғаныс министрлігі болған. TechOp Solutions International жұмыс ортасын командалық рухқа негізделген және қызметкерлерінің кәсіби әрі жеке дамуын қолдауға бағытталған орта ретінде сипаттайды.

Remote Customer Service Representative in Louisiana

Provide customer service support for a government client through call handling, research, documentation, and professionally prepared reports.

Сипаттама

  • Handle and track incoming calls
  • Prepare and submit precise, detailed reports through government systems
  • Interview callers in a fast-paced setting, using critical thinking and sound judgment beyond standard scripts and decision trees
  • Work across multiple systems and applications while accurately documenting and maintaining information
  • Record all required details in line with established procedures
  • Complete database and open-source research
  • Direct and escalate calls to the appropriate channels
  • Take on additional duties as assigned

Талаптар

  • At least three years of call center experience
  • High school diploma or equivalent
  • Demonstrated ability to multitask while communicating and entering data at the same time
  • Strong written and verbal communication skills
  • Ability to work independently, manage assigned responsibilities, and make sound decisions with minimal supervision
  • Proficiency in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
  • Familiarity with telephony systems, CRM platforms, and Microsoft Office Suite
  • Experience working with sensitive information
  • Ability to pass a government security background check

Артықшылықтар

  • TechOp Solutions International is an equal opportunity employer and provides legally required nondiscrimination protections across race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by federal, state, or local law

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