LogoFresh Jobs Ahead
AUTO1 Group
AUTO1 Group
5.001 – 10.000 Angajați
Industria autoLogisticăMarketing
AUTO1 Group este o companie europeană digitală din domeniul auto, axată pe piața mașinilor second-hand. Înființată în 2012, compania combină achiziția de vehicule, remarketingul, vânzările, logistica și finanțarea digitală pentru a conecta dealerii auto și consumatorii din întreaga Europă. Printre platformele sale se numără AUTO1.com, care sprijină comercializarea profesională a vehiculelor, și Autohero, destinată consumatorilor care cumpără online mașini second-hand. Compania reunește echipe din domeniile auto, logistică și marketing pentru a-și administra platforma și pentru a îmbunătăți experiența de cumpărare a unei mașini second-hand de la un capăt la altul.
LinkedIn
Locurile de muncă ale companiei

Remote Customer Service Representative – Cancellations and Reversals | AUTO1 Group

Provide customer service for cancellations and transaction reversals at Autohero, AUTO1 Group’s online used-car business. Support private customers and coordinate with internal departments.

DEGermaniaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: germanăAsistență clienți

Descriere

  • Support private customers of the online business while prioritizing satisfaction
  • Resolve questions and requests involving cancellations and transaction reversals
  • Help create a smooth, positive customer journey
  • Act as a liaison between customers and Customer Service
  • Coordinate with other departments to keep processes running smoothly

Cerințe

  • Enjoy engaging with customers and addressing their needs
  • Work reliably with a practical, solution-focused mindset
  • Have experience providing customer support by telephone
  • Automotive industry knowledge is not required
  • Contribute effectively as a motivated and collaborative team member
  • Have very strong German language skills
  • Use Microsoft Office and Excel confidently

Beneficii

  • Work remotely from within Germany up to 100% by agreement
  • Use the Berlin-Kreuzberg office, with nearby lunch and after-work options
  • Receive modern IT equipment and technical support
  • Access individualized training and coaching
  • Receive discounts from well-known brands
  • Get discounts across the vehicle inventory for yourself, family, and friends
  • Work in an open environment without a dress code

Locuri de muncă similare