AUTO1 Group
AUTO1 Group
AUTO1 Group — пайдаланылған автокөлік нарығына бағытталған еуропалық цифрлық автомобиль компаниясы. 2012 жылы құрылған компания Еуропа бойынша автокөлік дилерлері мен тұтынушыларды байланыстыру үшін көлік сатып алу, қайта сату, сату, логистика және цифрлық қаржыландыру бағыттарын біріктіреді. Оның платформаларына кәсіби көлік саудасын қолдайтын AUTO1.com және пайдаланылған автокөлікті онлайн сатып алатын тұтынушыларға қызмет көрсететін Autohero кіреді. Компания маркетплейсті басқару және пайдаланылған автокөлікті сатып алудың барлық кезеңдеріндегі тәжірибені жақсарту үшін автомобиль, логистика және маркетинг командаларын біріктіреді.

Remote Customer Service Representative – Cancellations and Reversals | AUTO1 Group

Provide customer service for cancellations and transaction reversals at Autohero, AUTO1 Group’s online used-car business. Support private customers and coordinate with internal departments.

Сипаттама

  • Support private customers of the online business while prioritizing satisfaction
  • Resolve questions and requests involving cancellations and transaction reversals
  • Help create a smooth, positive customer journey
  • Act as a liaison between customers and Customer Service
  • Coordinate with other departments to keep processes running smoothly

Талаптар

  • Enjoy engaging with customers and addressing their needs
  • Work reliably with a practical, solution-focused mindset
  • Have experience providing customer support by telephone
  • Automotive industry knowledge is not required
  • Contribute effectively as a motivated and collaborative team member
  • Have very strong German language skills
  • Use Microsoft Office and Excel confidently

Артықшылықтар

  • Work remotely from within Germany up to 100% by agreement
  • Use the Berlin-Kreuzberg office, with nearby lunch and after-work options
  • Receive modern IT equipment and technical support
  • Access individualized training and coaching
  • Receive discounts from well-known brands
  • Get discounts across the vehicle inventory for yourself, family, and friends
  • Work in an open environment without a dress code

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