LogoFresh Jobs Ahead
Ventra Health
Ventra Health
1.001 – 5.000 Angajați
Asistență medicalăB2BSaaS

Ventra Health este o companie de gestionare a ciclului veniturilor din domeniul sănătății, care deservește spitale, sisteme de sănătate și cabinete medicale din întreaga SUA. Serviciile sale includ facturare medicală, codificare, gestionarea solicitărilor de plată, prevenirea respingerii solicitărilor, contractarea cu plătitorii, colectarea creanțelor, audituri de conformitate, gestionarea responsabilității financiare a pacienților și strategia plătitorilor.

Compania combină expertiza în gestionarea ciclului veniturilor și serviciile pentru clienți enterprise cu platforme tehnologice, inclusiv vCision pentru inteligență artificială și automatizare și vSight pentru date și analiză. Aceste instrumente sprijină eforturile de îmbunătățire a rambursărilor, reducere a solicitărilor respinse, accelerare a colectării și obținere a unei imagini mai clare asupra performanței ciclului veniturilor. Ventra Health operează la intersecția dintre serviciile medicale, software-ul ca serviciu și tehnologia B2B, deservind mii de furnizori și unități medicale la nivel național.

LinkedIn
Locurile de muncă ale companiei

Remote Contact Center Specialist - Patient Billing

Handle patient billing, insurance, and payment inquiries remotely for Ventra Health, a healthcare revenue cycle management provider. Document cases and coordinate research into insurance-related issues.

USStatele Unite ale AmericiiRemoteNormă întreagăJuniorLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Respond to calls about medical bills, insurance, Explanation of Benefits (EOB) forms, and payment arrangements
  • Use multiple internal systems to support patient billing requests
  • Deliver professional, attentive service to callers
  • Investigate billing questions and explain benefit coverage, available actions, and expected timeframes
  • Document, record, and close issues accurately
  • Work with internal teams to investigate insurance denials, missing payments, and attorney requests
  • Complete special projects and other assigned responsibilities

Cerințe

  • Associate's degree requiring two years of study
  • Bachelor's degree in a related field preferred
  • At least one year of customer service experience in a high-volume, fast-paced setting
  • Healthcare call center experience preferred
  • Fluent English communication
  • Familiarity with Explanation of Benefits (EOB) documents
  • Knowledge of various insurance plans
  • Knowledge of ICD-10 and CPT codes
  • Strong word processing, spreadsheet, and database software skills
  • Strong arithmetic skills, including operations with whole numbers, fractions, percentages, and decimals
  • Strong verbal, written, and interpersonal communication skills
  • Effective time management skills
  • Strong organizational abilities
  • Strong customer service skills
  • Ability to understand, analyze, interpret, and explain complex documents
  • Ability to work effectively in a team setting
  • Ability to follow standards and quality guidelines
  • Ability to read, understand, and apply state and federal laws, regulations, and policies
  • Flexibility to work collaboratively in a fast-paced environment
  • Ability to communicate tactfully, maturely, and professionally with people of diverse backgrounds

Beneficii

  • Performance-based incentive plan
  • Discretionary incentive bonus subject to company policies
  • Referral bonus for referring a friend
  • Reasonable accommodations for qualified individuals with disabilities, as needed

Locuri de muncă similare

FHI 360

Senior Technical Officer, Emergency Response Analytics

FHI 360
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAlimente și băuturiAsistență medicalăConsultanță
USStatele Unite ale Americii
86.000 $ – 116.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăAnalist

Lead data analytics and visualization for FHI 360’s global emergency and infectious disease response programs. Build dashboards, deliver epidemiological insights, and support monitoring, evaluation, and learning across project teams.

Deschide