Ventra Health
Ventra Health
1 001 – 5 000 Darbuotojai
B2BSaaSSveikatos priežiūra

„Ventra Health“ – sveikatos priežiūros pajamų ciklo valdymo įmonė, aptarnaujanti ligonines, sveikatos priežiūros sistemas ir gydytojų praktikas visose Jungtinėse Valstijose. Jos paslaugos apima medicininį sąskaitų išrašymą, kodavimą, pretenzijų valdymą, atmetimų prevenciją, sutarčių su mokėtojais sudarymą, išieškojimą, atitikties auditus, pacientų atsakomybės valdymą ir mokėtojų strategiją.

Įmonė derina pajamų ciklo valdymo kompetenciją ir darbą su stambiais klientais su technologijų platformomis, įskaitant vCision, skirtą dirbtiniam intelektui ir automatizavimui, bei vSight, skirtą duomenims ir analitikai. Šie įrankiai padeda gerinti kompensacijų gavimą, mažinti atmestų pretenzijų skaičių, spartinti išieškojimą ir suteikti aiškesnį pajamų ciklo veiklos rezultatų vaizdą. „Ventra Health“ veikia sveikatos priežiūros paslaugų, SaaS ir verslui skirtų technologijų sankirtoje, aptarnaudama tūkstančius paslaugų teikėjų ir įstaigų visoje šalyje.

Remote Contact Center Specialist - Patient Billing

Handle patient billing, insurance, and payment inquiries remotely for Ventra Health, a healthcare revenue cycle management provider. Document cases and coordinate research into insurance-related issues.

Aprašymas

  • Respond to calls about medical bills, insurance, Explanation of Benefits (EOB) forms, and payment arrangements
  • Use multiple internal systems to support patient billing requests
  • Deliver professional, attentive service to callers
  • Investigate billing questions and explain benefit coverage, available actions, and expected timeframes
  • Document, record, and close issues accurately
  • Work with internal teams to investigate insurance denials, missing payments, and attorney requests
  • Complete special projects and other assigned responsibilities

Reikalavimai

  • Associate's degree requiring two years of study
  • Bachelor's degree in a related field preferred
  • At least one year of customer service experience in a high-volume, fast-paced setting
  • Healthcare call center experience preferred
  • Fluent English communication
  • Familiarity with Explanation of Benefits (EOB) documents
  • Knowledge of various insurance plans
  • Knowledge of ICD-10 and CPT codes
  • Strong word processing, spreadsheet, and database software skills
  • Strong arithmetic skills, including operations with whole numbers, fractions, percentages, and decimals
  • Strong verbal, written, and interpersonal communication skills
  • Effective time management skills
  • Strong organizational abilities
  • Strong customer service skills
  • Ability to understand, analyze, interpret, and explain complex documents
  • Ability to work effectively in a team setting
  • Ability to follow standards and quality guidelines
  • Ability to read, understand, and apply state and federal laws, regulations, and policies
  • Flexibility to work collaboratively in a fast-paced environment
  • Ability to communicate tactfully, maturely, and professionally with people of diverse backgrounds

Privalumai

  • Performance-based incentive plan
  • Discretionary incentive bonus subject to company policies
  • Referral bonus for referring a friend
  • Reasonable accommodations for qualified individuals with disabilities, as needed

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