Ventra Health
Ventra Health
1001 – 5000 Darbinieki
B2BSaaSVeselības aprūpe

Ventra Health ir veselības aprūpes ieņēmumu cikla pārvaldības uzņēmums, kas apkalpo slimnīcas, veselības aprūpes sistēmas un ārstu prakses visā Amerikas Savienotajās Valstīs. Uzņēmuma pakalpojumi ietver medicīnisko rēķinu izrakstīšanu, kodēšanu, prasību pārvaldību, atteikumu novēršanu, līgumu slēgšanu ar maksātājiem, parādu piedziņu, atbilstības auditus, pacientu līdzmaksājumu pārvaldību un maksātāju stratēģiju.

Uzņēmums apvieno ieņēmumu cikla pārvaldības pieredzi un darbu ar lieliem klientiem ar tehnoloģiju platformām, tostarp vCision mākslīgajam intelektam un automatizācijai un vSight datiem un analītikai. Šie rīki palīdz uzlabot atlīdzību saņemšanu, samazināt noraidīto prasību skaitu, paātrināt piedziņu un nodrošināt skaidrāku pārskatu par ieņēmumu cikla darbības rezultātiem. Ventra Health darbojas veselības aprūpes pakalpojumu, SaaS risinājumu un uzņēmumiem paredzētu tehnoloģiju saskarē, apkalpojot tūkstošiem pakalpojumu sniedzēju un iestāžu visā valstī.

Remote Contact Center Specialist - Patient Billing

Handle patient billing, insurance, and payment inquiries remotely for Ventra Health, a healthcare revenue cycle management provider. Document cases and coordinate research into insurance-related issues.

Apraksts

  • Respond to calls about medical bills, insurance, Explanation of Benefits (EOB) forms, and payment arrangements
  • Use multiple internal systems to support patient billing requests
  • Deliver professional, attentive service to callers
  • Investigate billing questions and explain benefit coverage, available actions, and expected timeframes
  • Document, record, and close issues accurately
  • Work with internal teams to investigate insurance denials, missing payments, and attorney requests
  • Complete special projects and other assigned responsibilities

Prasības

  • Associate's degree requiring two years of study
  • Bachelor's degree in a related field preferred
  • At least one year of customer service experience in a high-volume, fast-paced setting
  • Healthcare call center experience preferred
  • Fluent English communication
  • Familiarity with Explanation of Benefits (EOB) documents
  • Knowledge of various insurance plans
  • Knowledge of ICD-10 and CPT codes
  • Strong word processing, spreadsheet, and database software skills
  • Strong arithmetic skills, including operations with whole numbers, fractions, percentages, and decimals
  • Strong verbal, written, and interpersonal communication skills
  • Effective time management skills
  • Strong organizational abilities
  • Strong customer service skills
  • Ability to understand, analyze, interpret, and explain complex documents
  • Ability to work effectively in a team setting
  • Ability to follow standards and quality guidelines
  • Ability to read, understand, and apply state and federal laws, regulations, and policies
  • Flexibility to work collaboratively in a fast-paced environment
  • Ability to communicate tactfully, maturely, and professionally with people of diverse backgrounds

Priekšrocības

  • Performance-based incentive plan
  • Discretionary incentive bonus subject to company policies
  • Referral bonus for referring a friend
  • Reasonable accommodations for qualified individuals with disabilities, as needed

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