Ventra Health
Ventra Health
1,001 – 5,000 कर्मचारी
B2BSaaSस्वास्थ्य सेवा

Ventra Health एक हेल्थकेयर रेवेन्यू साइकिल मैनेजमेंट कंपनी है, जो पूरे संयुक्त राज्य अमेरिका में अस्पतालों, हेल्थ सिस्टम्स और चिकित्सक प्रैक्टिसेज़ को सेवाएँ प्रदान करती है। इसकी सेवाओं में मेडिकल बिलिंग, कोडिंग, क्लेम्स मैनेजमेंट, दावों की अस्वीकृति की रोकथाम, पेयर कॉन्ट्रैक्टिंग, कलेक्शंस, अनुपालन ऑडिट, मरीज की देय राशि का प्रबंधन और पेयर रणनीति शामिल हैं।

कंपनी vCision के AI और ऑटोमेशन तथा vSight के डेटा और एनालिटिक्स जैसे टेक्नोलॉजी प्लेटफ़ॉर्म के साथ RCM विशेषज्ञता और एंटरप्राइज़ क्लाइंट सेवा का संयोजन करती है। ये उपकरण प्रतिपूर्ति में सुधार, दावों की अस्वीकृति कम करने, कलेक्शंस में तेजी लाने और रेवेन्यू साइकिल के प्रदर्शन की अधिक स्पष्ट जानकारी देने के प्रयासों में सहायता करते हैं। Ventra Health हेल्थकेयर सेवाओं, SaaS और B2B टेक्नोलॉजी के संगम पर काम करती है तथा देशभर में हजारों प्रदाताओं और सुविधाओं को सेवाएँ देती है।

Remote Contact Center Specialist - Patient Billing

Handle patient billing, insurance, and payment inquiries remotely for Ventra Health, a healthcare revenue cycle management provider. Document cases and coordinate research into insurance-related issues.

विवरण

  • Respond to calls about medical bills, insurance, Explanation of Benefits (EOB) forms, and payment arrangements
  • Use multiple internal systems to support patient billing requests
  • Deliver professional, attentive service to callers
  • Investigate billing questions and explain benefit coverage, available actions, and expected timeframes
  • Document, record, and close issues accurately
  • Work with internal teams to investigate insurance denials, missing payments, and attorney requests
  • Complete special projects and other assigned responsibilities

आवश्यकताएँ

  • Associate's degree requiring two years of study
  • Bachelor's degree in a related field preferred
  • At least one year of customer service experience in a high-volume, fast-paced setting
  • Healthcare call center experience preferred
  • Fluent English communication
  • Familiarity with Explanation of Benefits (EOB) documents
  • Knowledge of various insurance plans
  • Knowledge of ICD-10 and CPT codes
  • Strong word processing, spreadsheet, and database software skills
  • Strong arithmetic skills, including operations with whole numbers, fractions, percentages, and decimals
  • Strong verbal, written, and interpersonal communication skills
  • Effective time management skills
  • Strong organizational abilities
  • Strong customer service skills
  • Ability to understand, analyze, interpret, and explain complex documents
  • Ability to work effectively in a team setting
  • Ability to follow standards and quality guidelines
  • Ability to read, understand, and apply state and federal laws, regulations, and policies
  • Flexibility to work collaboratively in a fast-paced environment
  • Ability to communicate tactfully, maturely, and professionally with people of diverse backgrounds

लाभ

  • Performance-based incentive plan
  • Discretionary incentive bonus subject to company policies
  • Referral bonus for referring a friend
  • Reasonable accommodations for qualified individuals with disabilities, as needed

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