Ventra Health
Ventra Health
1 001 – 5 000 Xodimlar
B2BSaaSSog‘liqni saqlash

Ventra Health AQSh bo‘ylab shifoxonalar, sog‘liqni saqlash tizimlari va shifokorlik amaliyotlariga xizmat ko‘rsatuvchi sog‘liqni saqlash sohasidagi daromadlar aylanishini boshqarish kompaniyasidir. Uning xizmatlari tibbiy hisob-kitoblarni yuritish, kodlash, da’volarni boshqarish, rad etishlarning oldini olish, to‘lovchilar bilan shartnomalar tuzish, undirish, muvofiqlik auditlari, bemor zimmasidagi to‘lovlarni boshqarish va to‘lovchilar strategiyasini qamrab oladi.

Kompaniya RCM sohasidagi tajribasi va korporativ mijozlarga xizmat ko‘rsatishini vCision sun’iy intellekt va avtomatlashtirish platformasi hamda ma’lumotlar va analitika uchun mo‘ljallangan vSight platformasi kabi texnologik yechimlar bilan birlashtiradi. Ushbu vositalar to‘lovlarni yaxshilash, rad etilgan da’volarni kamaytirish, undirish jarayonini tezlashtirish va daromadlar aylanishi samaradorligi haqida aniqroq tushuncha berishga qaratilgan ishlarni qo‘llab-quvvatlaydi. Ventra Health mamlakat bo‘ylab minglab tibbiy xizmat ko‘rsatuvchilar va muassasalarga xizmat qilib, sog‘liqni saqlash xizmatlari, SaaS va B2B texnologiyalari kesishmasida faoliyat yuritadi.

Remote Contact Center Specialist - Patient Billing

Handle patient billing, insurance, and payment inquiries remotely for Ventra Health, a healthcare revenue cycle management provider. Document cases and coordinate research into insurance-related issues.

Tavsif

  • Respond to calls about medical bills, insurance, Explanation of Benefits (EOB) forms, and payment arrangements
  • Use multiple internal systems to support patient billing requests
  • Deliver professional, attentive service to callers
  • Investigate billing questions and explain benefit coverage, available actions, and expected timeframes
  • Document, record, and close issues accurately
  • Work with internal teams to investigate insurance denials, missing payments, and attorney requests
  • Complete special projects and other assigned responsibilities

Talablar

  • Associate's degree requiring two years of study
  • Bachelor's degree in a related field preferred
  • At least one year of customer service experience in a high-volume, fast-paced setting
  • Healthcare call center experience preferred
  • Fluent English communication
  • Familiarity with Explanation of Benefits (EOB) documents
  • Knowledge of various insurance plans
  • Knowledge of ICD-10 and CPT codes
  • Strong word processing, spreadsheet, and database software skills
  • Strong arithmetic skills, including operations with whole numbers, fractions, percentages, and decimals
  • Strong verbal, written, and interpersonal communication skills
  • Effective time management skills
  • Strong organizational abilities
  • Strong customer service skills
  • Ability to understand, analyze, interpret, and explain complex documents
  • Ability to work effectively in a team setting
  • Ability to follow standards and quality guidelines
  • Ability to read, understand, and apply state and federal laws, regulations, and policies
  • Flexibility to work collaboratively in a fast-paced environment
  • Ability to communicate tactfully, maturely, and professionally with people of diverse backgrounds

Imtiyozlar

  • Performance-based incentive plan
  • Discretionary incentive bonus subject to company policies
  • Referral bonus for referring a friend
  • Reasonable accommodations for qualified individuals with disabilities, as needed

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