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Extend
Extend
201 – 500 Angajați
Sponsor pentru viza H1BAsigurăriComerț electronicLogistică
Extend dezvoltă soluții de protecție pentru produse și livrări, destinate comercianților online. Platforma sa se integrează cu servicii de comerț electronic precum Shopify și BigCommerce, permițând comercianților să ofere planuri care acoperă defectarea produselor, daunele accidentale și problemele de livrare, inclusiv coletele deteriorate și furtul coletelor de la ușa locuinței. Comercianții pot folosi Extend și pentru gestionarea cererilor de despăgubire, dintre care multe sunt soluționate în 90 de secunde sau mai puțin, potrivit companiei. Activitatea Extend reunește asigurările, logistica și comerțul electronic, cu accent pe simplificarea protecției și a cererilor de despăgubire pentru comercianți și clienții lor.
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Locurile de muncă ale companiei

Remote Claims Adjudication Specialist

Resolve complex product and shipping protection claims for Extend’s AI-driven retail platform. Investigate escalations, fraud, and delays, and communicate resolutions to customers.

USStatele Unite ale Americii
45.000 $ – 55.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăGeneral

Descriere

  • Act as the escalation contact for outsourced partners, customer support teams, and service technician partners.
  • Investigate complex claims and resolve them under contract terms and internal policies.
  • Troubleshoot claims processing delays and secure timely resolutions.
  • Arrange service technician dispatches and parts orders when needed.
  • Handle escalated customer issues and clearly explain outcomes.
  • Document interactions with customers and partners in detail.
  • Investigate suspected claim fraud and report findings.
  • Suggest process improvements and opportunities for automation.
  • Answer claim questions by phone and email within established service-level agreements.
  • Work with Product and Engineering to address unresolved claim issues.
  • Keep up to date on product offerings, service workflows, and policy changes.
  • Identify training needs for front-line support teams and share them with relevant colleagues.
  • Update internal systems with technical issues, customer feedback, and insights.

Cerințe

  • Bring 3–5 years of experience in technical customer service, claims management or adjudication, insurance adjusting, or contact center work.
  • Experience adjudicating claims is preferred, particularly in a protection plan setting.
  • Communicate effectively in writing and verbally.
  • Have experience with claims management systems, contact center platforms, and Google products.
  • Work effectively across multiple software systems at the same time.
  • Analyze complex issues, identify solutions, and make timely decisions.
  • Maintain accuracy in high-volume claims environments during rapid company growth.
  • Active adjuster licenses are preferred.
  • Extend does not provide immigration-related sponsorship for this role.

Beneficii

  • Competitive pay based on experience.
  • Medical coverage.
  • Dental and vision coverage.
  • Stock in a fast-growing, early-stage startup.
  • Generous, flexible paid time off.
  • 401(k) plan with financial guidance from Morgan Stanley.
  • Collaborative, supportive work environment.
  • Diverse team environment.

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