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Qualfon
Qualfon
Asistență medicalăLogisticăMarketing
Qualfon oferă servicii de interacțiune cu clienții, inclusiv operațiuni de centre de contact, marketing digital, analiză de date și servicii de procesare și livrare. Activitatea sa acoperă marketingul, logistica și asistența medicală, îmbinând sprijinul direct pentru clienți cu servicii administrative. Echipele companiei ajută organizațiile să gestioneze interacțiunile cu clienții și să le susțină loialitatea și satisfacția. Qualfon recrutează un număr mare de angajați, deși rolurile și locațiile specifice variază.
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Remote Technical Assistant — Idaho

Support Idaho field technicians remotely with provisioning, inventory, service orders, and network issues. Qualfon provides customer experience and business support services.

USStatele Unite ale AmericiiIDIdaho
20 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistentGeneral
Android

Descriere

  • Provide live operational support to field technicians handling installations, repairs, and service assurance.
  • Troubleshoot facility, provisioning, and inventory issues.
  • Handle incoming calls and chats from internal teams and field personnel as a key point of contact.
  • Assist with service order processing, resolving fallout, and checking completion status.
  • Maintain, verify, and update Quantum Fiber inventory and facility records in designated systems.
  • Work with Field Operations and other teams to address complex service and network problems.
  • Record actions and updates in the client’s designated systems.

Cerințe

  • Use a high-speed wired Ethernet connection; Wi-Fi, satellite, and hotspot connections are not accepted.
  • Internet upload speed of at least 25 Mbps.
  • Internet download speed of at least 50 Mbps.
  • Use a highly stable internet provider with packet loss of 1% or less.
  • Have an available cell phone or tablet running Android 8.0 or later, or iOS 14 or later.
  • Install the Microsoft Authenticator app as required by Qualfon IT.
  • Live in Idaho.

Beneficii

  • Medical, dental, and vision insurance with multiple plan options.
  • Telemedicine and mental health support.
  • Paid time off that increases with tenure.
  • 401(k) plan with company matching contributions.
  • Employee Assistance Program offering free counseling and wellness resources.
  • Company-paid life and disability insurance.
  • Tuition-free business degrees through Rochat School of Business for employees and eligible family members.
  • Optional accident, critical illness, hospital, and other coverage.
  • Additional benefits including legal assistance, identity protection, and pet insurance.
  • Computer and equipment provided for the role.

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