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Extend
Extend
201 – 500 Employees
H1B Visa SponsoreCommerceInsuranceLogistics
Extend builds product and shipping protection solutions for online merchants. Its platform integrates with eCommerce services such as Shopify and BigCommerce, letting merchants offer plans that cover product failures, accidental damage, and delivery problems, including damaged packages and porch theft. Merchants can also use Extend to manage claims, many of which the company says are resolved in 90 seconds or less. Extend’s work brings together insurance, logistics, and eCommerce, with a focus on making protection and claims easier for merchants and their customers.
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Remote Claims Adjudication Specialist

Resolve complex product and shipping protection claims for Extend’s AI-driven retail platform. Investigate escalations, fraud, and delays, and communicate resolutions to customers.

USUnited States
$45,000 – $55,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredGeneral

Description

  • Act as the escalation contact for outsourced partners, customer support teams, and service technician partners.
  • Investigate complex claims and resolve them under contract terms and internal policies.
  • Troubleshoot claims processing delays and secure timely resolutions.
  • Arrange service technician dispatches and parts orders when needed.
  • Handle escalated customer issues and clearly explain outcomes.
  • Document interactions with customers and partners in detail.
  • Investigate suspected claim fraud and report findings.
  • Suggest process improvements and opportunities for automation.
  • Answer claim questions by phone and email within established service-level agreements.
  • Work with Product and Engineering to address unresolved claim issues.
  • Keep up to date on product offerings, service workflows, and policy changes.
  • Identify training needs for front-line support teams and share them with relevant colleagues.
  • Update internal systems with technical issues, customer feedback, and insights.

Requirements

  • Bring 3–5 years of experience in technical customer service, claims management or adjudication, insurance adjusting, or contact center work.
  • Experience adjudicating claims is preferred, particularly in a protection plan setting.
  • Communicate effectively in writing and verbally.
  • Have experience with claims management systems, contact center platforms, and Google products.
  • Work effectively across multiple software systems at the same time.
  • Analyze complex issues, identify solutions, and make timely decisions.
  • Maintain accuracy in high-volume claims environments during rapid company growth.
  • Active adjuster licenses are preferred.
  • Extend does not provide immigration-related sponsorship for this role.

Benefits

  • Competitive pay based on experience.
  • Medical coverage.
  • Dental and vision coverage.
  • Stock in a fast-growing, early-stage startup.
  • Generous, flexible paid time off.
  • 401(k) plan with financial guidance from Morgan Stanley.
  • Collaborative, supportive work environment.
  • Diverse team environment.

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