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ScriptPro
ScriptPro
501 – 1.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria prelucrătoare
ScriptPro dezvoltă tehnologii și soluții operaționale pentru farmacii, ajutându-le să gestioneze eliberarea medicamentelor, fluxurile de lucru, serviciile clinice și performanța financiară. Portofoliul său include sisteme robotizate pentru eliberarea medicamentelor pe bază de rețetă, ambalaje care sprijină respectarea tratamentului, sisteme de administrare a farmaciilor și instrumente pentru interacțiunea cu pacienții, concepute să simplifice operațiunile zilnice, să susțină administrarea corectă a medicamentelor, să reducă erorile și să îmbunătățească îngrijirea pacienților. Cu rădăcini în domeniul sănătății și aplicații care se extind în consultanță și producție, ScriptPro activează la intersecția dintre practica farmaceutică, automatizare și tehnologie.
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Locurile de muncă ale companiei

Pharmacy Support Analyst III — ScriptPro Remote, United States

Provide remote technical support for ScriptPro robotics, software, hardware, and pharmacy workflows. Resolve escalations, support customers across multiple channels, and mentor other analysts.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport
CloudOracleSecuritate ciberneticăSQL

Descriere

  • Troubleshoot and maintain ScriptPro systems, applications, hardware, and computer peripherals
  • Use remote-support software to resolve reported customer issues
  • Advise customers on system configuration, pharmacy workflows, and potential enhancements
  • Engage with customers about ScriptPro products and services
  • Analyze technical issues and evaluate system performance
  • Research solutions through knowledge-base articles, technical procedures, SharePoint, mentors, and documented service requests
  • Troubleshoot proprietary software, third-party insurance and credit-card processing, Crystal and RDLC reports, mobile and web applications, Windows operating systems, SQL databases, and pharmacy workflows
  • Handle customer inquiries through general-support and subject-matter-expert queues
  • Provide simultaneous support by phone, Oracle Service Cloud chat, and email
  • Prioritize and manage ticket queues according to urgency and customer impact
  • Recommend pharmacy workflow adjustments based on operational needs and established practices
  • Explain troubleshooting procedures, workflow steps, ideas, and processes to end users
  • Develop customer relationships through high-quality service
  • Record job functions in Siebel while maintaining strong data quality
  • Administer support queues effectively
  • Serve as a subject-matter expert across most ScriptPro products and components
  • Own team-level escalations and coordinate resolution with other ScriptPro teams
  • Coach analysts through feedback and guidance on escalated cases
  • Address patient-safety and regulatory concerns
  • Contribute to higher-priority projects
  • Participate in an after-hours on-call rotation
  • Complete other assigned responsibilities
  • Report to the Manager, Pharmacy Support Operations
  • Work Monday through Friday from 7:30 a.m. to 4:00 p.m. CST

Cerințe

  • Associate degree in computer science, computing, or a related field, or at least four years of related experience
  • At least two years of ScriptPro customer-service experience
  • At least four years of experience troubleshooting Windows operating systems, including Windows 7/10 and Server 2012/2016, networking, software, and hardware
  • Expertise in diagnosing desktop and peripheral hardware issues
  • Expert experience supporting proprietary software applications
  • Expert understanding of connectivity and networking concepts
  • Advanced SQL database and query-syntax knowledge
  • Experience using remote-support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop
  • Experience with help-desk ticketing platforms, including Oracle, Siebel, or other CRM systems
  • Experience resolving issues within SLA-driven timelines
  • Typing speed of 50 words per minute
  • Excellent written and verbal communication skills
  • Consistent attendance and punctuality
  • Exceptional customer-service skills
  • Positive attitude, initiative, and persistence
  • Ability to succeed in a continuously changing and expanding industry
  • Ability to manage competing priorities while maintaining attention to detail
  • Strong problem-solving and analytical abilities
  • Knowledge of healthcare or pharmaceuticals, particularly outpatient pharmacy practice
  • Experience placing orders with inventory suppliers
  • An IT certification such as A+, MCITP Windows OS, or Network+
  • Knowledge of pharmacy operations
  • Reliable high-speed internet with a wired connection
  • A distraction-free home-office workspace
  • Willingness to attend video meetings with the camera enabled
  • Valid driver's license
  • Willingness to travel by air for work duties if located outside the area
  • Ability to obtain Department of Defense security clearance after hiring
  • Legal authorization to work in the United States; ScriptPro does not provide visa sponsorship
  • Ability to complete annual cybersecurity and privacy-awareness training
  • Ability to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach

Beneficii

  • Medical, dental, and vision coverage
  • Short-term disability coverage
  • Company-paid life insurance and long-term disability coverage
  • Access to a 24/7 on-campus gym
  • Vitality Wellness Program with opportunities to reduce premium costs
  • Paid time off
  • Parental leave
  • Nine paid holidays
  • Paid volunteer hours
  • Employee Assistance Program
  • Company-sponsored events and team-building activities
  • 401(k) retirement plan with company matching
  • Financial investment services
  • Employee discounts on products and services
  • Remote work-from-home arrangement
  • Professional development through mentoring and guidance

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