CyberOne este o companie de securitate cibernetică cu sediul în Regatul Unit, care ajută întreprinderile și organizațiile reglementate să își consolideze reziliența cibernetică. Serviciile sale includ detectarea și răspunsul gestionat la amenințări, disponibile 24/7, răspunsul la incidente, integrări de securitate Microsoft, teste de penetrare, securitatea cloud și consultanță profesională. CyberOne combină tehnologiile Microsoft cu MXDR susținut de inteligență artificială și cu alte servicii de securitate gestionate pentru a sprijini detectarea rapidă a amenințărilor, limitarea incidentelor, conformitatea și reducerea continuă a riscurilor. Activitatea companiei acoperă securitatea cibernetică și serviciile B2B, iar echipa sa numără 51–200 de angajați.
Partner Success Executive at CyberOne (Hybrid, United Kingdom)
Support partner success at CyberOne, a Microsoft security partner, through renewals, service delivery and partner growth. Coordinate customer success across cybersecurity services while developing strategic stakeholder relationships.
Descriere
- Support the Head of Customer Success in delivering an effective partner success function
- Manage renewals, service enhancements, client retention and partner onboarding
- Track renewal activity, pipeline opportunities and partner growth
- Engage partners virtually and in person to understand their needs and align CyberOne services
- Identify opportunities to expand partners’ cybersecurity offerings with CyberOne solutions
- Develop trusted relationships with partner stakeholders
- Coordinate activity between partners and CyberOne teams
- Facilitate monthly and quarterly service and business reviews
- Contribute to account planning and strategic growth discussions
- Coordinate with Service Delivery, Operations and Technical teams
- Support onboarding, fulfilment and customer requests
- Manage escalations and communicate clear service updates
- Prepare service reports and performance updates
- Contribute to continuous improvement initiatives
- Maintain Monday.com and other operational systems
- Assist with reporting, project coordination and contract administration
- Prepare Statements of Work, service schedules and welcome packs
Cerințe
- Demonstrated ability to manage stakeholders and communicate effectively
- Strong organisational and administrative skills
- Commercial awareness combined with a growth-oriented mindset
- Experience in customer success, managed services, cybersecurity or IT services
- High attention to detail and a collaborative working style
- Proficiency with Microsoft 365 applications and business systems
- Experience working with partners such as MSPs, VARs, systems integrators and telecommunications providers