CyberOne ब्रिटेन स्थित एक साइबर सुरक्षा कंपनी है, जो उद्यमों और विनियमित संगठनों को अपनी साइबर लचीलापन मजबूत करने में सहायता करती है। इसकी सेवाओं में 24/7 प्रबंधित पहचान और प्रतिक्रिया, घटना प्रतिक्रिया, Microsoft सुरक्षा एकीकरण, पैठ परीक्षण, क्लाउड सुरक्षा और पेशेवर परामर्श शामिल हैं। CyberOne Microsoft तकनीकों को AI-सहायता प्राप्त MXDR और अन्य प्रबंधित सुरक्षा सेवाओं के साथ जोड़ती है, ताकि खतरों की तेज़ पहचान, घटनाओं पर नियंत्रण, अनुपालन और जोखिम में निरंतर कमी को समर्थन मिल सके। कंपनी का कार्य साइबर सुरक्षा और B2B सेवाओं के क्षेत्र में फैला है तथा इसमें 51–200 कर्मचारी हैं।
Partner Success Executive at CyberOne (Hybrid, United Kingdom)
Support partner success at CyberOne, a Microsoft security partner, through renewals, service delivery and partner growth. Coordinate customer success across cybersecurity services while developing strategic stakeholder relationships.
विवरण
- Support the Head of Customer Success in delivering an effective partner success function
- Manage renewals, service enhancements, client retention and partner onboarding
- Track renewal activity, pipeline opportunities and partner growth
- Engage partners virtually and in person to understand their needs and align CyberOne services
- Identify opportunities to expand partners’ cybersecurity offerings with CyberOne solutions
- Develop trusted relationships with partner stakeholders
- Coordinate activity between partners and CyberOne teams
- Facilitate monthly and quarterly service and business reviews
- Contribute to account planning and strategic growth discussions
- Coordinate with Service Delivery, Operations and Technical teams
- Support onboarding, fulfilment and customer requests
- Manage escalations and communicate clear service updates
- Prepare service reports and performance updates
- Contribute to continuous improvement initiatives
- Maintain Monday.com and other operational systems
- Assist with reporting, project coordination and contract administration
- Prepare Statements of Work, service schedules and welcome packs
आवश्यकताएँ
- Demonstrated ability to manage stakeholders and communicate effectively
- Strong organisational and administrative skills
- Commercial awareness combined with a growth-oriented mindset
- Experience in customer success, managed services, cybersecurity or IT services
- High attention to detail and a collaborative working style
- Proficiency with Microsoft 365 applications and business systems
- Experience working with partners such as MSPs, VARs, systems integrators and telecommunications providers