CyberOne is a UK-based cybersecurity company that helps enterprise and regulated organisations strengthen their cyber resilience. Its services include 24/7 managed detection and response, incident response, Microsoft security integrations, penetration testing, cloud security and professional consulting. CyberOne combines Microsoft technologies with AI-augmented MXDR and other managed security services to support rapid threat detection, incident containment, compliance and ongoing risk reduction. The company’s work spans cybersecurity and B2B services, with a team of 51–200 employees.
Partner Success Executive at CyberOne (Hybrid, United Kingdom)
Support partner success at CyberOne, a Microsoft security partner, through renewals, service delivery and partner growth. Coordinate customer success across cybersecurity services while developing strategic stakeholder relationships.
Description
- Support the Head of Customer Success in delivering an effective partner success function
- Manage renewals, service enhancements, client retention and partner onboarding
- Track renewal activity, pipeline opportunities and partner growth
- Engage partners virtually and in person to understand their needs and align CyberOne services
- Identify opportunities to expand partners’ cybersecurity offerings with CyberOne solutions
- Develop trusted relationships with partner stakeholders
- Coordinate activity between partners and CyberOne teams
- Facilitate monthly and quarterly service and business reviews
- Contribute to account planning and strategic growth discussions
- Coordinate with Service Delivery, Operations and Technical teams
- Support onboarding, fulfilment and customer requests
- Manage escalations and communicate clear service updates
- Prepare service reports and performance updates
- Contribute to continuous improvement initiatives
- Maintain Monday.com and other operational systems
- Assist with reporting, project coordination and contract administration
- Prepare Statements of Work, service schedules and welcome packs
Requirements
- Demonstrated ability to manage stakeholders and communicate effectively
- Strong organisational and administrative skills
- Commercial awareness combined with a growth-oriented mindset
- Experience in customer success, managed services, cybersecurity or IT services
- High attention to detail and a collaborative working style
- Proficiency with Microsoft 365 applications and business systems
- Experience working with partners such as MSPs, VARs, systems integrators and telecommunications providers