Nestle
Nestle
Nestle este o companie multinațională elvețiană din domeniul alimentelor și băuturilor, cu un portofoliu extins care include cafea, apă îmbuteliată, produse lactate, alimentație pentru sugari, produse de cofetărie, alimente congelate și produse pentru îngrijirea animalelor de companie. Produsele sale ajung la consumatori din întreaga lume prin canalele de retail și de servicii alimentare, susținute de operațiuni de producție și lanțuri de aprovizionare de amploare. Pe un agregator de locuri de muncă, profilul Nestle este relevant pentru candidații care explorează oportunități în domeniul alimentelor și băuturilor, al producției și al logisticii, precum și pentru roluri asociate inițiativelor de nutriție, sănătate și bunăstare.

Omnichannel Customer Experience Analyst Intern

Nespresso internship focused on analyzing omnichannel customer journeys and experience data. Develop recommendations, action plans, and digital solutions to improve coffee services.

Descriere

  • Gather and consolidate information from customer touchpoints, including surveys, complaints, and digital interactions.
  • Assess customer experience across multiple journeys.
  • Prepare performance reports tracking NPS, customer satisfaction, and complaint rates.
  • Map customer journeys to find pain points and opportunities.
  • Work with internal teams to shape recommendations and action plans.
  • Drive action plan delivery and track results over time.
  • Support the rollout of new digital tools and the enhancement of existing services.

Cerințe

  • Enrolled in a higher education program equivalent to four or five years of post-secondary study, preferably at a business school.
  • Specialization in marketing or project management.
  • Strong interest in customer satisfaction and an analytical approach.
  • Proficient in Excel.
  • Familiarity with data analysis tools such as Tableau or Power BI is an advantage.
  • Customer-focused, with active listening skills and a commitment to customer satisfaction.
  • Enjoys collaborative, project-based work.
  • Curious and adaptable.
  • Strong interest in digital, e-commerce, and innovation.

Beneficii

  • 75% reimbursement of transportation costs.
  • Option to work remotely up to two days per week.
  • Disability-inclusive employer offering support to employees with disabilities.
  • Opportunities for career development.
  • Comprehensive training program.
  • Inclusive culture based on mutual respect.

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