Nestle
Nestle
Nestle yra Šveicarijos tarptautinė maisto ir gėrimų bendrovė, kurios platus produktų asortimentas apima kavą, išpilstytą vandenį, pieno produktus, kūdikių mitybos gaminius, konditerijos gaminius, šaldytą maistą ir augintinių priežiūros produktus. Jos produktai vartotojus visame pasaulyje pasiekia per mažmeninės prekybos ir maitinimo paslaugų kanalus, kuriuos palaiko didelės apimties gamyba ir tiekimo grandinės operacijos. Darbo skelbimų svetainėje Nestle profilis aktualus kandidatams, besidomintiems galimybėmis maisto ir gėrimų pramonėje, gamybos ir logistikos srityse, taip pat darbu, susijusiu su mitybos, sveikatos ir gerovės iniciatyvomis.

Omnichannel Customer Experience Analyst Intern

Nespresso internship focused on analyzing omnichannel customer journeys and experience data. Develop recommendations, action plans, and digital solutions to improve coffee services.

Aprašymas

  • Gather and consolidate information from customer touchpoints, including surveys, complaints, and digital interactions.
  • Assess customer experience across multiple journeys.
  • Prepare performance reports tracking NPS, customer satisfaction, and complaint rates.
  • Map customer journeys to find pain points and opportunities.
  • Work with internal teams to shape recommendations and action plans.
  • Drive action plan delivery and track results over time.
  • Support the rollout of new digital tools and the enhancement of existing services.

Reikalavimai

  • Enrolled in a higher education program equivalent to four or five years of post-secondary study, preferably at a business school.
  • Specialization in marketing or project management.
  • Strong interest in customer satisfaction and an analytical approach.
  • Proficient in Excel.
  • Familiarity with data analysis tools such as Tableau or Power BI is an advantage.
  • Customer-focused, with active listening skills and a commitment to customer satisfaction.
  • Enjoys collaborative, project-based work.
  • Curious and adaptable.
  • Strong interest in digital, e-commerce, and innovation.

Privalumai

  • 75% reimbursement of transportation costs.
  • Option to work remotely up to two days per week.
  • Disability-inclusive employer offering support to employees with disabilities.
  • Opportunities for career development.
  • Comprehensive training program.
  • Inclusive culture based on mutual respect.

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