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Nestle
Nestle
5,001 – 10,000 Employees
H1B Visa SponsorFood & BeverageLogisticsManufacturing
Nestle is a Swiss multinational food and beverage company with a broad portfolio spanning coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care. Its products reach consumers worldwide through retail and foodservice channels, supported by large-scale manufacturing and supply-chain operations. On a job aggregator, Nestle’s profile is relevant to candidates exploring opportunities across food and beverage, manufacturing, and logistics, as well as work connected to nutrition, health, and wellness initiatives.
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Omnichannel Customer Experience Analyst Intern

Nespresso internship focused on analyzing omnichannel customer journeys and experience data. Develop recommendations, action plans, and digital solutions to improve coffee services.

FRFrance
€1,200 – €1,500 / month
HybridInternshipEntry levelFrench RequiredCustomer Support
GoTableau

Description

  • Gather and consolidate information from customer touchpoints, including surveys, complaints, and digital interactions.
  • Assess customer experience across multiple journeys.
  • Prepare performance reports tracking NPS, customer satisfaction, and complaint rates.
  • Map customer journeys to find pain points and opportunities.
  • Work with internal teams to shape recommendations and action plans.
  • Drive action plan delivery and track results over time.
  • Support the rollout of new digital tools and the enhancement of existing services.

Requirements

  • Enrolled in a higher education program equivalent to four or five years of post-secondary study, preferably at a business school.
  • Specialization in marketing or project management.
  • Strong interest in customer satisfaction and an analytical approach.
  • Proficient in Excel.
  • Familiarity with data analysis tools such as Tableau or Power BI is an advantage.
  • Customer-focused, with active listening skills and a commitment to customer satisfaction.
  • Enjoys collaborative, project-based work.
  • Curious and adaptable.
  • Strong interest in digital, e-commerce, and innovation.

Benefits

  • 75% reimbursement of transportation costs.
  • Option to work remotely up to two days per week.
  • Disability-inclusive employer offering support to employees with disabilities.
  • Opportunities for career development.
  • Comprehensive training program.
  • Inclusive culture based on mutual respect.

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USUnited StatesALAlabamaAZArizonaFLFloridaIDIdahoKSKansasMEMaineMIMichiganMSMississippiMOMissouriNMNew MexicoNCNorth CarolinaOKOklahomaPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasVAVirginiaWVWest VirginiaWIWisconsinRemoteFull-timeJuniorMiddleEnglish RequiredRecruitment

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Open