Nestle
Nestle
Nestle — кофе, бөтелкедегі су, сүт өнімдері, балалар тағамы, кондитерлік өнімдер, мұздатылған тағамдар және үй жануарларына арналған өнімдерді қамтитын кең портфелі бар швейцариялық көпұлтты азық-түлік және сусындар компаниясы. Оның өнімдері ауқымды өндіріс пен жеткізу тізбегінің операциялары арқылы қолдау көрсетілетін бөлшек сауда және қоғамдық тамақтану арналары арқылы бүкіл әлемдегі тұтынушыларға жетеді. Жұмыс іздеу агрегаторында Nestle профилі азық-түлік және сусындар, өндіріс пен логистика салаларындағы, сондай-ақ тамақтану, денсаулық және салауатты өмір салты бастамаларына байланысты мүмкіндіктерді іздейтін үміткерлер үшін өзекті.

Omnichannel Customer Experience Analyst Intern

Nespresso internship focused on analyzing omnichannel customer journeys and experience data. Develop recommendations, action plans, and digital solutions to improve coffee services.

Сипаттама

  • Gather and consolidate information from customer touchpoints, including surveys, complaints, and digital interactions.
  • Assess customer experience across multiple journeys.
  • Prepare performance reports tracking NPS, customer satisfaction, and complaint rates.
  • Map customer journeys to find pain points and opportunities.
  • Work with internal teams to shape recommendations and action plans.
  • Drive action plan delivery and track results over time.
  • Support the rollout of new digital tools and the enhancement of existing services.

Талаптар

  • Enrolled in a higher education program equivalent to four or five years of post-secondary study, preferably at a business school.
  • Specialization in marketing or project management.
  • Strong interest in customer satisfaction and an analytical approach.
  • Proficient in Excel.
  • Familiarity with data analysis tools such as Tableau or Power BI is an advantage.
  • Customer-focused, with active listening skills and a commitment to customer satisfaction.
  • Enjoys collaborative, project-based work.
  • Curious and adaptable.
  • Strong interest in digital, e-commerce, and innovation.

Артықшылықтар

  • 75% reimbursement of transportation costs.
  • Option to work remotely up to two days per week.
  • Disability-inclusive employer offering support to employees with disabilities.
  • Opportunities for career development.
  • Comprehensive training program.
  • Inclusive culture based on mutual respect.

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