Capitex este o companie specializată în recrutarea de personal și soluții de conformitate pentru combaterea criminalității financiare, care deservește organizații ce au nevoie de sprijin experimentat pentru proiecte cu termene stricte. Serviciile sale includ plasamente temporare și permanente, echipe tactice și alocarea scalabilă de resurse în domeniile cunoașterii clientelei, prevenirii spălării banilor, combaterii fraudelor și monitorizării tranzacțiilor. Capitex oferă, de asemenea, un model de livrare la cheie care include detașarea personalului, instruirea și coordonarea logistică. Cu echipe care operează din Londra și Dubai, compania își sprijină clienții prin soluții flexibile pentru resurse de conformitate și recrutează în sectoarele financiar, de conformitate și recrutare.
Junior Fraud Analyst – Night Shift (Remote, United Kingdom)
Monitor real-time fraud alerts for a leading Middle Eastern bank during evening and overnight shifts. Investigate suspicious activity, protect customer accounts, and support fraud prevention operations.
Descriere
- Monitor and assess real-time fraud alerts across card, online banking, mobile banking, and payment channels
- Investigate flagged transactions and account activity, distinguishing genuine fraud from false positives
- Call customers to verify suspicious transactions in line with the bank’s authentication procedures
- Apply timely protective measures, including card blocks, payment holds, and account restrictions
- Refer complex, high-value, or confirmed fraud cases to L2 analysts and investigators
- Maintain clear and accurate case notes and decisions in the case management system
- Spot emerging fraud patterns and typologies and alert the wider team
- Deliver structured handovers covering open cases between shifts
- Achieve alert-handling SLAs and quality standards while following bank policies and procedures
- Collaborate with the bank’s internal fraud analysts within the Digital Fraud Operations team
Cerințe
- 1–3 years of experience in fraud operations, fraud monitoring, or transaction monitoring within banking, payments, or fintech
- Practical experience triaging fraud alerts and making clear decisions on genuine or fraudulent activity
- Good knowledge of common fraud types, including card fraud, account takeover, authorised push payment (APP) fraud, and social engineering scams
- Experience working with a fraud detection or case management system
- Confidence speaking with customers by phone to verify activity calmly and professionally
- High attention to detail with strong, concise case-writing skills
- Sound judgement under pressure and the ability to act quickly within established procedures
- Fluent written and spoken English
- Availability for evening and overnight rota shifts
- Dependable home-working arrangement with stable internet and a quiet, private workspace
- Experience with FICO Falcon, NICE Actimize, Featurespace, Feedzai, or a comparable fraud platform
- Previous experience on night shifts or out-of-hours rotas in fraud or operations
- Arabic language skills
- Experience or exposure in GCC or Middle Eastern retail banking
- Knowledge of card scheme rules and chargeback processes
- Relevant certification, such as CFE or an ICA fraud qualification, or active progress toward one
Beneficii
- Company-provided laptop
- Possibility of contract extension