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Junior Fraud Analyst – Night Shift (Remote, United Kingdom)
Monitor real-time fraud alerts for a leading Middle Eastern bank during evening and overnight shifts. Investigate suspicious activity, protect customer accounts, and support fraud prevention operations.
Tavsif
- Monitor and assess real-time fraud alerts across card, online banking, mobile banking, and payment channels
- Investigate flagged transactions and account activity, distinguishing genuine fraud from false positives
- Call customers to verify suspicious transactions in line with the bank’s authentication procedures
- Apply timely protective measures, including card blocks, payment holds, and account restrictions
- Refer complex, high-value, or confirmed fraud cases to L2 analysts and investigators
- Maintain clear and accurate case notes and decisions in the case management system
- Spot emerging fraud patterns and typologies and alert the wider team
- Deliver structured handovers covering open cases between shifts
- Achieve alert-handling SLAs and quality standards while following bank policies and procedures
- Collaborate with the bank’s internal fraud analysts within the Digital Fraud Operations team
Talablar
- 1–3 years of experience in fraud operations, fraud monitoring, or transaction monitoring within banking, payments, or fintech
- Practical experience triaging fraud alerts and making clear decisions on genuine or fraudulent activity
- Good knowledge of common fraud types, including card fraud, account takeover, authorised push payment (APP) fraud, and social engineering scams
- Experience working with a fraud detection or case management system
- Confidence speaking with customers by phone to verify activity calmly and professionally
- High attention to detail with strong, concise case-writing skills
- Sound judgement under pressure and the ability to act quickly within established procedures
- Fluent written and spoken English
- Availability for evening and overnight rota shifts
- Dependable home-working arrangement with stable internet and a quiet, private workspace
- Experience with FICO Falcon, NICE Actimize, Featurespace, Feedzai, or a comparable fraud platform
- Previous experience on night shifts or out-of-hours rotas in fraud or operations
- Arabic language skills
- Experience or exposure in GCC or Middle Eastern retail banking
- Knowledge of card scheme rules and chargeback processes
- Relevant certification, such as CFE or an ICA fraud qualification, or active progress toward one
Imtiyozlar
- Company-provided laptop
- Possibility of contract extension