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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Japanese-Speaking Customer Service Specialist - TDCX Singapore Onsite

Support customers across multiple channels as a Japanese-speaking Customer Service Specialist with TDCX in Singapore. Resolve issues, close cases, and help improve customer satisfaction.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăLimbă Obligatorie: japonezăAsistență clienți

Descriere

  • Deliver high-quality customer support through relevant communication channels
  • Assess customer needs and investigate existing issues to develop effective solutions
  • Resolve customer confusion and aim for first-contact resolution
  • Coordinate with service partners and internal teams to close cases within service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures to deliver consistent, satisfaction-focused service
  • Develop lasting customer relationships through proactive and attentive engagement
  • Carry out other duties assigned by management within the employment category
  • Help implement, maintain, and continually improve TDCX’s Quality Management System

Cerințe

  • Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s degree in any field
  • Around two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfort using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English plus the language used by the supported market
  • Japanese proficiency is required for this role and its supported market

Beneficii

  • Attractive remuneration package with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workplace facilities
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Coaching and mentoring from experienced professionals
  • Opportunity to work for a global company recognized with hundreds of industry awards

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