TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Japanese-Speaking Customer Service Specialist - TDCX Singapore Onsite
Support customers across multiple channels as a Japanese-speaking Customer Service Specialist with TDCX in Singapore. Resolve issues, close cases, and help improve customer satisfaction.
Сипаттама
- Deliver high-quality customer support through relevant communication channels
- Assess customer needs and investigate existing issues to develop effective solutions
- Resolve customer confusion and aim for first-contact resolution
- Coordinate with service partners and internal teams to close cases within service standards
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
- Follow established procedures to deliver consistent, satisfaction-focused service
- Develop lasting customer relationships through proactive and attentive engagement
- Carry out other duties assigned by management within the employment category
- Help implement, maintain, and continually improve TDCX’s Quality Management System
Талаптар
- Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s degree in any field
- Around two years of relevant experience is preferred, while fresh graduates are welcome to apply
- Strong time-management skills and the drive to exceed expectations
- Ability to manage multiple tasks and use customer information to tailor responses and actions
- Strong communication abilities, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
- Comfort using computers and multiple systems, with the adaptability to learn new tools
- Excellent spoken and written English plus the language used by the supported market
- Japanese proficiency is required for this role and its supported market
Артықшылықтар
- Attractive remuneration package with additional perks
- Comprehensive medical, insurance, and social security coverage
- World-class workplace facilities
- Employee activities and recognition programs
- Structured learning and development opportunities for career progression
- Supportive workplace culture focused on future growth
- Convenient location with direct public transport connections
- Flexible working arrangements
- Coaching and mentoring from experienced professionals
- Opportunity to work for a global company recognized with hundreds of industry awards