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IdeaTek
IdeaTek
51 – 200 Angajați
B2BTelecomunicații
IdeaTek este un furnizor de telecomunicații care oferă internet prin fibră optică comunităților din centrul și sudul statului Kansas. Rețeaua sa este concepută pentru conectivitate rapidă și fiabilă și este completată de servicii pentru companii și servicii de comunicații, precum VoIP și fax electronic. IdeaTek oferă, de asemenea, asistență pentru clienți non-stop, ajutând utilizatorii rezidențiali și companiile să își gestioneze nevoile de conectivitate și telecomunicații.
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Locurile de muncă ale companiei

IdeaTek Part-Time Customer Loyalty Advocate (Kansas Remote)

Support IdeaTek customers by resolving concerns, troubleshooting service issues, and developing personalized retention solutions. This part-time role combines customer outreach, account support, and retention-focused communication.

USStatele Unite ale AmericiiKSKansasRemoteNormă parțialăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăSpecialist în retenția cliențilorSuccesul clienților

Descriere

  • Handle a dedicated retention queue through inbound calls, email, text messages, and customer support tickets.
  • Analyze customer profiles, account histories, and AI-generated insights to identify outreach opportunities and shape individualized retention plans.
  • Understand customer concerns, address objections, and negotiate solutions that meet customer needs while advancing IdeaTek’s retention objectives.
  • Deliver a high-touch customer experience by assisting with billing, service, installation, and related concerns.
  • Apply basic technical troubleshooting to resolve common service issues and refer more complex problems to the appropriate team.
  • Keep customer details, interaction notes, and outcomes accurate in CRM and support platforms.
  • Track retention metrics and organize daily activities to achieve individual and team targets.
  • Recognize recurring customer problems and communicate insights that inform improvements to customer experience and retention practices.

Cerințe

  • At least two years of experience in customer service, call center work, retention, or another high-volume customer-facing setting.
  • Availability Monday through Friday from 8:00 AM to 12:00 PM.
  • Strong analytical and problem-solving ability, with sound judgment when identifying needs and creating appropriate solutions.
  • Basic technical proficiency for diagnosing common internet or service problems.
  • Experience with CRM, ticketing, or customer support platforms.
  • Clear, effective written and verbal communication skills.
  • Ability to balance multiple customer conversations, priorities, and follow-up tasks in a fast-moving environment.
  • Professional skill in responding to objections and negotiating customer-focused resolutions.
  • Visa sponsorship is not available for this position.
  • Relocation assistance is not available for this position.

Beneficii

  • Competitive compensation.
  • Complimentary coaching and counseling for employees and their families.
  • Free internet service where available, or reimbursement for internet costs.
  • Tuition reimbursement to support personal and professional development.
  • Opportunities to participate in community engagement.
  • A workplace culture centered on results, effort, and integrity.

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