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IdeaTek
IdeaTek
51 – 200 Xodimlar
B2BTelekommunikatsiyalar
IdeaTek Kanzas shtatining markaziy va janubiy hududlaridagi jamoalarga tolali internet xizmatini taqdim etuvchi telekommunikatsiya provayderidir. Uning tarmog‘i VoIP va eFax kabi biznes hamda aloqa xizmatlari bilan to‘ldirilgan tezkor va ishonchli ulanish uchun mo‘ljallangan. IdeaTek uy xo‘jaliklari va biznes foydalanuvchilariga ulanish hamda telekommunikatsiya ehtiyojlarini boshqarishda yordam berish uchun kecha-kunduz mijozlarni qo‘llab-quvvatlash xizmatini ham taqdim etadi.
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Kompaniyadagi ish o‘rinlari

IdeaTek Part-Time Customer Loyalty Advocate (Kansas Remote)

Support IdeaTek customers by resolving concerns, troubleshooting service issues, and developing personalized retention solutions. This part-time role combines customer outreach, account support, and retention-focused communication.

USAmerika Qo‘shma ShtatlariKSKanzasMasofaviyYarim stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlarni saqlab qolish bo‘yicha mutaxassis

Tavsif

  • Handle a dedicated retention queue through inbound calls, email, text messages, and customer support tickets.
  • Analyze customer profiles, account histories, and AI-generated insights to identify outreach opportunities and shape individualized retention plans.
  • Understand customer concerns, address objections, and negotiate solutions that meet customer needs while advancing IdeaTek’s retention objectives.
  • Deliver a high-touch customer experience by assisting with billing, service, installation, and related concerns.
  • Apply basic technical troubleshooting to resolve common service issues and refer more complex problems to the appropriate team.
  • Keep customer details, interaction notes, and outcomes accurate in CRM and support platforms.
  • Track retention metrics and organize daily activities to achieve individual and team targets.
  • Recognize recurring customer problems and communicate insights that inform improvements to customer experience and retention practices.

Talablar

  • At least two years of experience in customer service, call center work, retention, or another high-volume customer-facing setting.
  • Availability Monday through Friday from 8:00 AM to 12:00 PM.
  • Strong analytical and problem-solving ability, with sound judgment when identifying needs and creating appropriate solutions.
  • Basic technical proficiency for diagnosing common internet or service problems.
  • Experience with CRM, ticketing, or customer support platforms.
  • Clear, effective written and verbal communication skills.
  • Ability to balance multiple customer conversations, priorities, and follow-up tasks in a fast-moving environment.
  • Professional skill in responding to objections and negotiating customer-focused resolutions.
  • Visa sponsorship is not available for this position.
  • Relocation assistance is not available for this position.

Imtiyozlar

  • Competitive compensation.
  • Complimentary coaching and counseling for employees and their families.
  • Free internet service where available, or reimbursement for internet costs.
  • Tuition reimbursement to support personal and professional development.
  • Opportunities to participate in community engagement.
  • A workplace culture centered on results, effort, and integrity.

O‘xshash ish o‘rinlari

Leonardo

Verification and Validation Engineer, Satellite Ground Systems

Leonardo
H1B vizasi homiysiIshlab chiqarishKonsaltingLogistika
ITItaliya
42 000 € – 46 000 € / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMuhandis
BulutJavaJavaScriptJenkinsKubernetesLinuxMikroservislarOpenStackPythonQobiq skriptlarini yozishVMware

Join Telespazio, Leonardo’s space services joint venture, to test complex satellite ground systems. Plan and run integration, verification and validation campaigns across Rome and Fucino.

Ochish