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ThreatDown
ThreatDown
501 – 1.000 Angajați
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Full-Time Technical Support Engineer at ThreatDown

Provide technical support to ThreatDown cybersecurity customers using Windows, macOS, and Linux. Investigate software, hardware, networking, and endpoint protection issues for businesses and managed service providers.

USStatele Unite ale AmericiiFLFloridaHibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suport
LinuxmacOS

Descriere

  • Handle customer support requests by phone, email, and chat while meeting response-time targets.
  • Investigate and resolve software, hardware, and network connectivity problems.
  • Recreate reported issues in a virtual testing environment.
  • Collect logs, event records, and system details to support troubleshooting.
  • Maintain complete Zendesk ticket records, including customer interactions and resolutions.
  • Update knowledge-base content and internal procedures in response to recurring issues.
  • Join team discussions focused on technical challenges and process improvements.
  • Train and advise colleagues and customers on technical issues when needed.
  • Support small-business owners, IT professionals, and MSPs across Windows, macOS, and Linux.
  • Troubleshoot agent deployment, policy behavior, detections, and console access.

Cerințe

  • At least one year of experience in technical support or IT administration, preferably serving business customers.
  • Strong Windows administration skills, including Event Viewer, Services, Registry, Task Manager, and Group Policy.
  • Working knowledge of antivirus and EDR concepts such as real-time protection, detections, exclusions, quarantine, and remediation.
  • Ability to interpret logs, reproduce problems, and explain technical findings clearly to IT administrators.
  • Strong written and spoken English communication skills.
  • Ability to set expectations and calmly de-escalate challenging situations.
  • Able to work effectively both independently and collaboratively.
  • Familiarity with networking protocols, computer hardware, and software.
  • Some experience with Active Directory, RMM platforms, and Intune.
  • Willingness to work flexible schedules, including evenings and weekends when required.

Beneficii

  • Medical, dental, and vision insurance are provided.
  • Employee referral bonus program.
  • Wellness initiatives.
  • 401(k) plan with employer matching for US employees.
  • Comprehensive paid time-off policy.
  • Structured onboarding with ongoing coaching.
  • An opportunity to make a meaningful contribution to your career and the wider world.

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

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Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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