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MANTECH
MANTECH
5.001 – 10.000 Angajați
ApărareGuvernSecuritate cibernetică
MANTECH este un contractor guvernamental din SUA care furnizează servicii clienților din domeniul apărării, al informațiilor și al administrației federale, oferind tehnologie, inginerie, securitate cibernetică și servicii de sprijin pentru misiuni. Activitatea sa include tehnologii IT securizate și securitatea sistemelor informatice, inginerie software pentru operațiuni de rețele de calculatoare, ingineria sistemelor, planificare logistică, integrare de afaceri și asigurarea calității IT. Activitatea actuală de recrutare reflectă o echipă extinsă care sprijină operațiuni desfășurate atât la fața locului, cât și în afara acestuia, inclusiv activități asociate bazelor militare și altor medii guvernamentale.
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Locurile de muncă ale companiei

Enterprise Service Desk Support Technician — Onsite, Doral

MANTECH is hiring an onsite Tier I/II service desk technician in Doral to support enterprise users. The role covers endpoint troubleshooting, Active Directory, ServiceNow ticketing, and incident escalation.

USStatele Unite ale AmericiiFLFloridaLa sediuNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suport
ITSMServiceNow

Descriere

  • Deliver Tier I/II technical support and troubleshoot enterprise workstations and peripherals.
  • Use remote desktop tools to inspect, configure, and restore user systems.
  • Record, prioritize, track, and document incidents, service requests, and outages in enterprise ticketing platforms.
  • Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
  • Work with technical teams, systems administrators, and network engineers to resolve escalated incidents.
  • Maintain IT service management records, remote resolution knowledge bases, and operational metrics.
  • Identify and implement process improvements for support workflows and user satisfaction.

Cerințe

  • High school diploma or GED and at least 5 years of progressively responsible IT service desk or remote desktop support experience; alternatively, an associate degree with at least 3 years of relevant experience; or a bachelor’s degree in computer science, information technology, or a related field with at least 1 year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Strong knowledge of Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within 3 months of starting.
  • Current, active Top Secret security clearance.
  • Ability to remain stationary for 50% of the time and occasionally move around the office to access file cabinets and office equipment.
  • Ability to communicate information accurately with coworkers, management, and customers.
  • English proficiency.
  • Onsite work in Doral, Florida.
  • Full-time position.

Beneficii

  • The posting does not specify benefits, perks, or additional compensation.

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